Crystal Hoover

USPS

06.2003 - Current

Maintained up-to-date knowledge of USPS regulations to provide accurate information to customers regarding mailing options and pricing.
Used computer systems to track packages and update client information.
Demonstrated versatility within the role by performing various duties including retail sales support, data entry, and mailroom functions.
Managed high volumes of mail during peak seasons while maintaining a strong focus on customer satisfaction.
Exhibited outstanding problem-solving skills when faced with challenges related to shipping delays or misdirected packages.
Collaborated with team members to complete daily tasks efficiently, resulting in increased overall performance.
Assisted in training new employees on proper procedures for handling mail and packages, ensuring consistency in quality of service.
Adhered strictly to privacy regulations when dealing with sensitive customer information or confidential materials.
Handled difficult customer situations calmly, resolving issues effectively without escalation or negative impact on operations.
Improved customer satisfaction by providing efficient and accurate postal services.
Optimized efficiency by quickly adapting to changes in USPS policies, processes, and technology updates.
Planned routes and service updates to improve customer satisfaction.
Set staff schedules to optimized coverage of all areas.

Summary