Crystal Horn

Bookkeeper/Office Clerk

Florida Turnpike Services

04.2007 - 10.2024

Completed payroll for employees and maintained detailed records of procedures.
Posted daily receipts and payments in accordance with corporate protocols.
Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
Provided support during audits by supplying requested documentation promptly and accurately.
Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
Optimized financial data accuracy, conducted thorough checks and balances.
Streamlined accounts payable and receivable management, improving relationships with vendors and customers.
Contributed to successful financial planning, provided detailed reports and analysis to management.
Recorded deposits, reconciled monthly bank accounts and tracked expenses.
Handled day-to-day accounting processes to drive financial accuracy.
Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
Supported management by processing invoices and documents with consistent on-time delivery.
Presented audit findings to accounting manager after reviewing results and paperwork.
Responded to inquiries from callers seeking information.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Maintained organized files and stocked supplies to support team needs and maximize performance.
Increased office efficiency by maintaining accurate filing systems and streamlining administrative processes.
Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike.
Maintained an organized and clean office environment to boost staff productivity and overall morale.
Upheld strict confidentiality standards when handling sensitive client or company information in both digital formats or hard-copy documents.
Reduced errors in data entry tasks by implementing a thorough proofreading system before submission.
Handled incoming business and client requests for information.
Input data into spreadsheets and databases.
Processed incoming and outgoing mail and packages according to established procedures.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Coordinated and scheduled meetings and appointments.
Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Assisted with onboarding of new employees.
Greeted customers entering store and responded promptly to customer needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.
Assisted customers with returns, refunds and resolving transaction issues.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Stocked, tagged and displayed merchandise as required.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Answered questions about store policies and addressed customer concerns.
Mentored new employees on cashier duties and best practices, improving overall staff performance.
Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Ensured compliance with company policies and procedures while processing transactions efficiently.
Promoted store promotions and incentive programs to increase overall sales revenue.
Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Assisted in inventory management, contributing to reduction in stock discrepancies.
Strengthened team morale and cooperation by assisting coworkers during peak hours.
Facilitated smoother checkout process, trained new employees on POS systems.
Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
Managed cash drawer accurately, ensuring all transactions balanced at end of day.
Operated cash register to record transactions accurately and efficiently.
Handled cash with high accuracy and took care to check bills for fraud.
Learned duties for various positions and provided backup at key times.
Worked with floor team and managers to meet wide range of customer needs.
Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Set up new sales displays each week with fresh merchandise.
Conducted inventory counts by adding each item in stock and documenting in computer system.

Summary

Overview

Work History

Bookkeeper/Office Clerk

Education

Associate of Arts - Communications

High School Diploma -

Skills

Certification

Timeline

Bookkeeper/Office Clerk

Associate of Arts - Communications

High School Diploma -

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