Crystal Horne
Sedro-Woolley,United States
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
21
21
years of professional experience
Work History
Contact Center Representative
BECU
07.2023 - 07.2024
- Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
- Processed transfers, loan payments, and facilitating various other financial transactions.
- Participated in regular team meetings, sharing insights on common issues faced by customers for collective problem-solving efforts.
- Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
- Managed high call volume while remaining focused on delivering excellent customer experiences.
- Demonstrated empathy towards customer concerns, fostering trust and rapport during interactions.
- Improved customer satisfaction by efficiently addressing and resolving issues in a timely manner.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
Real Estate Broker
Tucker Realty
01.2020 - 07.2023
- Managing the entire contract process with meticulous care, including drafting, negotiating, and executing
- Utilize DocuSign and Adobe Sign to streamline the contract management process
- Negotiate settlements and pricing on behalf of clients
- Conduct appraisals of properties using local on-market and off-market comparables
- Assist clients in decision-making and strategic planning to optimize negotiation outcomes.
Owner
Family Owned Rental/Rehab Business
01.2011 - Current
- Utilize QuickBooks software to accurately track financials through proficient bookkeeping tasks
- Analyze real estate trends and statistics to effectively aid in investment purchases
- Manage a portfolio of properties, proficiently overseeing all aspects of property management
- Compiling end-of-year tax reporting
- Developing and maintaining rental contracts.
Full Charge Bookkeeper
The Glen Community Association
06.2009 - 04.2011
- Executed full-cycle accounting processes ensuring accurate financial reporting of monthly/annual financial statements, invoicing, accounts payable/receivable, and bank reconciliation
- Monitored monthly/quarterly tax filings to ensure compliance with federal and state tax laws, while maintaining organized records for retrieval during yearly audits
- Analyzed profit and loss statements, classified accounts, posted transactions, and reconciled billing vouchers to provide insightful financial analysis
- Conducted financial statements analysis for senior management and Association Board Members
- Streamlined the accounting/bookkeeping process by creating a detailed manual to guide future accountants/bookkeepers, ensuring continuity and consistency in financial management
- Handled all new hire filing, reporting, insurance, and retirement
- Oversaw administrative assistant position.
Financial Specialist II
T-Mobile
11.2006 - 01.2009
- Collaborated with business and government agencies to resolve unauthorized or fraudulent payment issues
- Conducted analyses of customer accounts and bank statements to determine liability of payments made and any associated bank fees
- Assessed customer accounts and payment history to identify any potential risks of customer retention
- Processed customer deposit requests, overpayment refunds, and returned checks.
Financial and Customer Care Rep
T-Mobile
11.2004 - 11.2006
- Enhanced customer experience by proactively providing products, rate plans, and service information
- Provided efficient and timely resolution of diverse customer inquiries, aiming for one-call resolution
- Stayed up-to-date with product offerings, services, and policy changes through ongoing training and education.
Bookkeeper
Pacific International Grout
06.2003 - 11.2004
- Reception duties with professionalism and attention to detail
- Proficiently utilized QuickBooks to oversee complex payroll processes, including prevailing wage and multi-state scenarios
- Prepared certified payrolls, construction contracts, and legal documents, such as preliminary notices and lien releases
- Processed accounts payable with a high degree of accuracy
- Adept at preparing comprehensive job lists and forecast schedules, ensuring projects are completed on time and within budget.
Education
Accounting Certificate - Accounting
Bellingham Technical College
Bellingham, WA01.2003
Skills
- Microsoft Office Suite
- Multi-Tasking
- QuickBooks
- Customer service
- Adaptability
- Team Player
- Adept Learner
- Verbal and written communication
- Document Management
- File Organization
Timeline
Contact Center Representative
BECU
07.2023 - 07.2024
Real Estate Broker
Tucker Realty
01.2020 - 07.2023
Owner
Family Owned Rental/Rehab Business
01.2011 - Current
Full Charge Bookkeeper
The Glen Community Association
06.2009 - 04.2011
Financial Specialist II
T-Mobile
11.2006 - 01.2009
Financial and Customer Care Rep
T-Mobile
11.2004 - 11.2006
Bookkeeper
Pacific International Grout
06.2003 - 11.2004
Accounting Certificate - Accounting
Bellingham Technical College
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