Summary
Overview
Work History
Education
Skills
Timeline
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Crystal Horner-Attin

Marietta,GA

Summary

Dynamic Front Office Specialist and Vision Center Manager with a proven track record at Walmart, showcasing exceptional communication and strong problem-solving skills. Expert in elevating with 17 years of customer service and streamlining operations, leading teams to surpass sales targets through strategic planning and efficiency. Thrives in fast-paced environments, ensuring accuracy and meticulous attention to detail in every task.

Overview

19
19
years of professional experience

Work History

Front Office Specialist

WellStar
08.2023 - Current
  • Managed multi-line phone system, professionally handling incoming calls while simultaneously attending to in-person visitors at the reception desk.
  • Greeted patients while check-in and checking out patients
  • Scheduled procedures/ Scheduled new patients from referrals
  • Trained new team members on front office procedures, ensuring a consistent level of service excellence across all staff members.
  • Pre-Reg for upcoming appointments and got authorization when needed
  • Work- Work Ques


Coach

Walmart
09.2011 - 08.2023
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Managed a team of associates, ensuring proper training, scheduling, and adherence to company policies.
  • Provided ongoing coaching to team members, empowering them to excel in their roles while driving overall store performance.
  • Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
  • Monitored and tracked inventory to achieve prompt order fulfillment.
  • Processed and handled customer complaints, answering questions, and providing alternative solutions.

Vision Center Manager

Walmart
10.2005 - 09.2011
  • Maintained a high standard of visual merchandising, creating an inviting environment for customers to explore products.
  • Conducted regular performance evaluations for staff members, providing constructive feedback to facilitate professional growth.
  • Led team to consistently achieve sales targets through strategic planning and motivational coaching techniques.
  • Explained prescriptions, optical terminology and products to customers.
  • Recorded measurements, adjusted eye wear, and made changes based on customer feedback.
  • Enforced HR policies and procedures to continually meet customer expectations and promote store productivity.

Education

Associate of Science -

Ultimate Medical Academy - Clearwater
Clearwater, FL
03.2025

Skills

  • Strong Problem-Solving
  • Customer Service Expertise
  • Exceptional Communication
  • Accuracy and Attention to Detail
  • Efficient Multi-Tasker
  • Thrives in Fast- Paced Environments

Timeline

Front Office Specialist

WellStar
08.2023 - Current

Coach

Walmart
09.2011 - 08.2023

Vision Center Manager

Walmart
10.2005 - 09.2011

Associate of Science -

Ultimate Medical Academy - Clearwater

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Crystal Horner-Attin