Summary
Overview
Work History
Education
Skills
Early Professional Experience
Timeline
Generic

Crystal Hudson

Atlanta,GA

Summary

Proficient in Managing, Breaking Down and Converting Large Volumes of Data.

Technologically Savvy with Strong Background in Data Management and Troubleshooting Skills.

Effective in Developing and Optimizing Data Systems.

Experienced in Transportation Analytics and Planning.



Overview

13
13
years of professional experience

Work History

Account Analyst II

Americold
01.2020 - Current
  • Create/Update Accounts and Functionality In SAP ERP And WMS Systems (Blue Yonder, PDX, Accellos Highjump, I3PL, Red Prairie, Korber, and Power)
  • Set Up Strategic Account Item Rate Tables
  • Perform Customer ID Linking In SAP ERP
  • Process Additions And Changes To Item Rate Tables
  • Process Daily, Monthly And Annual General Rate Increases
  • Create/Update Excel Spreadsheets For Systematic Uploads
  • Perform Audits on Data Systems Prior to GO Live Dates
  • Create/Manage Accounts In Salesforce
  • Solving Incident and Change Requests via Ivanti Ticketing System
  • Perform Site Conversions by Converting/Migrating Data from Old WMS System to New WMS System
  • Manage/Reprocess SAP ERP /I3PL Transactions
  • Create and Implement Automated Processes for Data Entry, Analysis and Reporting via Excel
  • Create Pivot Tables and Perform VLookups to Analyze Data
  • Create System Charge codes for Billing Structures
  • Adhere to SLA Expectations and Deliverables
  • Assess Data to Verify Entry, Calculation and Billing Charge Code Accuracy
  • Streamline Account Management Processes for Increased Efficiency and Productivity
  • Assist in the Development of Training Materials for New Employee Training

Supply Chain Logistics Analyst

Veritiv Corporation
02.2016 - 01.2020
  • Liaison Between Vendors, Sales Reps, Operations, Buyers And Inventory Management Team
  • Work With Outside Brokers To Negotiate Rate For Shipments According To DAT Current Market Rate
  • Provide LTL, FTL, Intermodal, Ocean And Air Rate Quotes For Potential Business
  • Review And Approve Freight Invoices
  • Work With Global Compliance Team To Obtain Customs Paperwork For International Shipments
  • Collaborate With Distribution Centers And Vendors To Schedule Inbound/Outbound Appointments
  • Establish And Manage Vendor Accounts
  • Manage Market Cost Changes For Suppliers
  • Upload Supplier Market Cost Changes According To Cost Change Processes And Policies
  • Organize And Retain Documentation To Support Internal And External Audits
  • Provide Technical Support To Internal/External New Users In Mercury Gate Application
  • Provide Tracking Updates To Merchants Or Suppliers When Necessary
  • Set Up And Process Approx 50 Shipments Daily Independently
  • Managed System Support Functions to Set Priorities and SLA Expectations
  • Implemented Innovative Technologies to Improve Tracking Capabilities and Minimize delays
  • Reduced Overall Shipping Costs Through Strategic Negotiations with Carriers and Suppliers

Network Admin/Tier 1 Desktop Support Analyst

Cox Communications
04.2011 - 02.2016
  • Provide Support to New And Existing End Users Network Security Permissions
  • Provide Support To All End Users; Access control (password reset/creations)
  • Provide Access To New Or Existing End Users To QA Test and/or Prod Environments
  • Create And Manage Data Templates
  • Manage Support Tickets And Route To Correct Queue Within Expected SLA
  • Perform data purging and data replication activities
  • Document Letters And Reports From Drafts Then Review and Audit Documents For Errors
  • Manage account access and database object changes
  • Perform database creation, updates and migrations to a higher or lower version
  • Perform QA Testing for Deployments
  • Run And Manage Reports For Daily Workflow
  • Create New CR's For Future Application Enhancements/Implementations
  • Manage Multiple Incident/Request Queues (Individual/General)
  • Resolve 100+ Service Desk Tickets Daily
  • Create Process Flow Charts
  • Create/Manage Job Aids/SOPs
  • Manage Company Active Directory
  • Work With Software Developer To Assist With Defects And Application Updates
  • Analyzed Issues To Identify Troubleshooting Methods Needed For Quick Remediation
  • Plan, Develop And Implement Bug Fixes And Patch Sets For Existing Web Applications
  • Research And Resolve Issues Regarding Integrity Of Data Flow Into Databases
  • Implement Database Security And Audit Features And Periodic Reviews
  • Monitored Systems In Operation And Troubleshoot Errors
  • Configure And Manage Database Admin Tools
  • Perform Database Recovery From Logs, Hot/Cold Backups And Import/Exports
  • Break Down And Evaluate User Problems Using Test Scripts, Personal Expertise And Probing Questions
  • Provide Remote Support For Cloud-Based And Web-Based Clients Via Phone, Email And Chat
  • Collaborated With IT Team Members To Develop Comprehensive Solutions For Complex Technical Problems
  • Assisted In The Planning And Execution Of Infrastructure Upgrades And Migrations To Ensure Minimal Disruption To Business Operations
  • Trained End-Users On Best Practices For Maintaining Computer Systems, Data Security, And Utilizing Technology Tools Effectively
  • Documented All Support Activities In Ticketing System For Accurate Record-Keeping And Easy Reference During Future Incidents
  • Researched And Identified Solutions To Technical Problems
  • Created User Accounts And Assigned Permissions
  • Monitored System Performance To Identify Potential Issues.
  • Broke Down And Evaluated User Problems, Using Test Scripts, Personal Expertise, And Probing Questions
  • Streamlined Help Desk Processes For Increased Efficiency And Faster Response Times To User Requests
  • Tested New Software And Hardware Prior To Deployment
  • Improved End-User Satisfaction By Swiftly Resolving Technical Issues And Providing Thorough Support

Education

Technical Diploma -

Gwinnett Technical College
Lawrenceville, GA

Computer And Information Sciences

Strayer University
Atlanta, GA

Skills

  • Analytical Skills
  • Organizational Skills
  • Time Management Skills
  • Attention to Detail
  • Problem-Solving

Early Professional Experience

  • 2009-2011: Technical Support;

Supported $4B TOMS Project Integrating TOMS into ICOMS Billing System with Cox Communications; Supported Data Review/Cleanup and Migration Projects with Equifax and Coca Cola Refreshments.


  • 2006-2009; Data Analyst:

Supported Data Migration Projects with Kimberly Clark, Assurant and Westrock (formerly RockTenn)

Timeline

Account Analyst II

Americold
01.2020 - Current

Supply Chain Logistics Analyst

Veritiv Corporation
02.2016 - 01.2020

Network Admin/Tier 1 Desktop Support Analyst

Cox Communications
04.2011 - 02.2016

Technical Diploma -

Gwinnett Technical College

Computer And Information Sciences

Strayer University

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