Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Hudson

Atlanta,GA

Summary

• Results-oriented Analyst skillful in managing, optimizing and analyzing mass data.

• Proactive at heading off issues in operations, workflow and production.

• Technologically savvy and focused with strong background in data management and troubleshooting skills.

• Detail-oriented team player and self starter with strong organizational and time management skills.

• Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

12
12
years of professional experience

Work History

Business Account Analyst

AmeriCold Logistics
Atlanta, GA
01.2020 - Current
  • Resolve complex billing and payment issues for balanced, accurate accounts
  • Set up new customer accounts and updated existing profiles with latest information
  • Complete routine and complex account updates to resolve problems
  • Liaised with sales, pricing analysts, and customer service teams to support smooth account management operations
  • Create/Update Accounts and Functionality In SAP And WMS Systems (Blue Yonder, PDX, Accellos, I3PL, AS400, Red Prairie and Korber
  • Set Up Strategic Account Item Rate Tables
  • Perform Customer ID Linking In SAP
  • Process Additions And Changes To Item Rate Tables
  • Process Daily, Monthly And Annual General Rate Increases
  • Create/Update Excel Spreadsheets using formulas, pivot tables and V Lookups For Systematic Uploads
  • Audit and Assess New and Existing Accounts, Data and Information to verify entry, calculation and billing code accuracy
  • Manage Opportunities and Leads In Salesforce
  • Process Support Tickets Via Ivanti System
  • Lead Site Conversion Projects And/Or Misc Projects
  • Train New Employees On Systems, SOP's and SOX Compliance
  • Manage and Reprocess Transactions in SAP and/or I3PL
  • Create system Charge Codes for Billing Accounts
  • Adhere to SLA Expectations for Daily Deliverables
  • Utilized Salesforce, Oracle, SharePoint, WMS, PeopleSoft, Microsoft Office, Outlook, Skype, Microsoft Teams, Oracle, Cisco

Logistics Analyst

Veritiv Corporation
Norcross, GA
02.2016 - 01.2020
  • Processed purchase orders according to internal policies, verifying factors such as on-time delivery, minimal cost sourcing and weight compliance
  • Monitored inbound and outbound freight operations to establish timely delivery of packages
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems
  • Analyzed and recommended refinements to logistical processes
  • Coordinated resolution of issues with warehouses, sales brokers and carriers
  • Assisted in development and implementation of logistics policies and procedures to provide roadmap for daily operations
  • Performed regular audits and assessments of logistics processes to identify weaknesses, improve supply chain operations and minimize waste
  • Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records
  • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes
  • Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing
  • Developed strategies to optimize utilization of available resources
  • Negotiated freight rates with third-party vendors to acquire cost-effective contracts
  • Tracked orders and notified customers of status or potential delays
  • Generated documentation and information required for customer shipments
  • Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar
  • Liaised with internal and external stakeholders to facilitate smooth operations
  • Conducted investigations to resolve issues related to logistics and cargo movements
  • Analyzed prior delivery processes and uncovered more efficient method
  • Directed inter-modal domestic and overseas import and export operations to meet aggressive deadlines
  • Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates
  • Supervised compliance measures regarding domestic and international tariffs and customs regulations
  • Built long-term relationships due to prompt and courteous service
  • Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction
  • Streamlined office operations using automation, oversaw client communications, managed record tracking and data communication activities
  • Identified, selected, and maintained logistic suppliers and achieved optimum costs and service qualities
  • Negotiated contracts with carriers to secure optimized rates
  • Utilized MercuryGate, SharePoint, Microsoft Office

Technical Support Analyst

Cox Communications
Atlanta, GA
04.2011 - 02.2016
  • Documented support interactions for future reference
  • Translated complex technical issues into digestible language for non-technical users
  • Managed high levels of call flow and responded Tier I technical support needs
  • Created user accounts and assigned end user security permissions.
  • Researched and identified solutions to technical problems
  • Researched product and issue resolution tactics to address customer concerns
  • Assisted in development of system security protocols
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
  • Developed and implemented preventive maintenance procedures
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues
  • Monitored systems in operation and quickly troubleshot errors
  • Promoted efficiency among departments with prompt resolution of system issues
  • Generated reports to track performance and analyze trends
  • Offered assistance in implementing and developing training programs
  • Tested new software and hardware prior to deployment
  • Used ticketing systems to manage and process support actions and requests
  • Assisted customers in identifying issues and explained solutions to restore service and functionality
  • Diagnosed and troubleshot hardware, software and network issues
  • Collaborated with vendors to locate replacement components and resolve advanced problems
  • Helped streamline repair processes and update procedures for support action consistency
  • Monitored system performance to identify potential issues
  • Configured hardware and granted system permissions to new employees
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions
  • Provided Access To New Or Existing End Users To QA Test Environments
  • Performed database creation, updates and migrations to a higher or lower version
  • Managed Company Active Directory
  • Documented Letters And Reports From Drafts Then Review and Audit Documents For Errors
  • Resolve 100+ Tickets Daily
  • Utilized Optix, Linux, SQL, Power BI, Peoplesoft, Active Directory, Workday, Remedy, Blue Yonder

Education

Career And Technical Education

Gwinnett Technical College
Lawrenceville, GA

Skills

  • Troubleshooting Technical Issues
  • System Migration
  • Analytical and Methodical
  • Problem Resolution
  • Time Management
  • Business Process Optimization
  • Database Management
  • Account Management

Timeline

Business Account Analyst

AmeriCold Logistics
01.2020 - Current

Logistics Analyst

Veritiv Corporation
02.2016 - 01.2020

Technical Support Analyst

Cox Communications
04.2011 - 02.2016

Career And Technical Education

Gwinnett Technical College

Similar Profiles

CREATE PROFILE
Crystal Hudson