Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal N Hudson

Ellenboro,NC

Summary

Ambitious professional driven to further my career in Sales. Enthusiastic about earning new concepts and a fast learner. Built on integrity, provide the best service, and to do the job right the first time and in the most cost effective way. Believe every job should be done safely. Carried un-escorted nuclear access in both North and South Carolina for Duke Energy. Assisted with procedure use and adherence as well as use of safety controls.  Hard-working, multi-tasking with outstanding telephone, scheduling and documentation skills.

Overview

10
10
years of professional experience

Work History

Garden Center

Walmart Supercenter
Shelby, NC
06.2017 - 10.2017
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Politely assisted customers in person and via telephone.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.

Internet Sales Manager

Shelby Motors LLC
1310 E Dixon BLVD Shelby, NC 28152
08.2016 - 01.2017
  • Oversaw daily office operations for staff of 1 employee and myself.
  • Composed and drafted all outgoing correspondence and reports for managers.
  • Negotiated pricing with vendors regarding wholesale billing and marketing procedures.
  • Negotiated prices, terms of sales and service agreements.
  • Maintained internet websites, pricing, and appearance.
  • Follow up with customers who visited the showroom as well as service.
  • Schedule service appointments, test drives, and other appointments.
  • Ensures surveys sent and completed.
  • Gathered customer information in order to help with questions.
  • Responding to Internet inquiries in an allotted time.  
  • Handle any questions or concerns with new or used vehicles.
  • Made cold and warm calls daily to existing and new customers.
  • Added value to marketing material by introducing creative advertising concepts.
  • Answered customer questions regarding products, prices and availability.​​

BDC Specialist

Friendship Nissan
Forest City, NC 28043
01.2015 - 08.2016
  • Responsible for gathering customer information.  
  • Responding to Internet inquiries in an allotted time.  
  • Handle any questions or concerns with new or used vehicles.
  • Responsible for generating sales appointments with customers.
  • Made cold and warm calls daily to existing and new customers.
  • Generated new accounts by implementing effective networking and content marketing strategies.
  • Added value to marketing material by introducing creative advertising concepts.
  • Answered customer questions regarding products, prices and availability.

Customer Service

Alpine Access
Denver, CO
09.2013 - 12.2014
  • Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Electronics Associate

Wal-Mart
Shelby, NC
11.2011 - 02.2012
  • Solicit sales of new or additional services or products.
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
  • Process merchandise returns and exchanges.
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.

Pipefitter Helper

Shaw Construction
Cliffside, NC
06.2009 - 09.2009
  • Attach pipes to walls, structures, or fixtures, such as radiators or tanks, using brackets, clamps, tools, or welding equipment.
  • Clean shop, work area, and machines, using solvent and rags.
  • Mount brackets and hangers on walls and ceilings to hold pipes, and set sleeves or inserts to provide support for pipes.

Nuclear Maintenance Technician

DZ Atlantic
Huntersville, NC
02.2008 - 04.2013
  • Follow policies and procedures for radiation workers to ensure personnel safety.
  • Follow nuclear equipment operational policies and procedures that ensure environmental safety.
  • Perform routine preventive maintenance to ensure that machines continue to run smoothly, building systems operate efficiently, or the physical condition of buildings does not deteriorate.
  • Contain FME zones and controls, procedure use and adherence.

Education

HS Diploma -

East Rutherford High School
2006

Skills

  • Critical thinking
  • Attention to detail
  • Team building
  • Filing and data archiving
  • Flexible
  • Works well under pressure
  • Social media knowledge
  • Appointment setting
  • Multi-line phone proficiency
  • Professional phone etiquette
  • Excellent communication skills
  • Database management
  • Articulate and well-spoken
  • Customer service-oriented
  • Critical thinker
  • Spreadsheet management

Timeline

Garden Center

Walmart Supercenter
06.2017 - 10.2017

Internet Sales Manager

Shelby Motors LLC
08.2016 - 01.2017

BDC Specialist

Friendship Nissan
01.2015 - 08.2016

Customer Service

Alpine Access
09.2013 - 12.2014

Electronics Associate

Wal-Mart
11.2011 - 02.2012

Pipefitter Helper

Shaw Construction
06.2009 - 09.2009

Nuclear Maintenance Technician

DZ Atlantic
02.2008 - 04.2013

HS Diploma -

East Rutherford High School

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Crystal N Hudson