Summary
Overview
Work History
Education
Skills
Timeline

Crystal Hull

Mount Vernon,KY

Summary

Results-driven Quality Analyst with a proven track record at Jones Plastics, specializing in quality improvement and data analysis. Enhanced product reliability through rigorous functional testing and developed comprehensive quality documentation. Adept at training teams and fostering a culture of continuous improvement, ensuring compliance with industry standards and elevating customer satisfaction.

Overview

2013
2013
years of professional experience

Work History

Quality Analyst

Jones Plastics
  • Analyzed quality and performance data to support operational decision-making.
  • Created and revised procedures, checklists and job aids to reduce errors.
  • Developed and maintained quality assurance procedure documentation.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
  • Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.
  • Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
  • Identified process inefficiencies through meticulous data analysis, leading to streamlined operations and increased productivity.
  • Ensured compliance with regulatory requirements by meticulously reviewing documentation and maintaining accurate records.
  • Enhanced customer satisfaction by addressing and resolving complaints in a timely manner, demonstrating commitment to exceptional service.
  • Optimized resource utilization by effectively prioritizing tasks based on project timelines and risk assessment outcomes.
  • Led root cause analysis initiatives that resulted in significant reduction in recurring defects.
  • Evaluated vendor performance by conducting regular audits, ensuring adherence to established quality standards and requirements.
  • Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.
  • Supported the successful launch of new products by contributing expertise in defining quality specifications during the development phase.
  • Fostered culture of quality, encouraging proactive identification and resolution of potential quality issues.
  • Identified and addressed process bottlenecks, streamlining workflows for faster turnaround times.
  • Optimized test environments for more accurate simulation of user scenarios, enhancing product reliability.
  • Streamlined defect tracking process, ensuring timely resolution of issues and maintaining high customer satisfaction.
  • Promoted collaborative approach to problem-solving, leveraging team strengths to address complex quality challenges.
  • Elevated customer trust by establishing transparent defect reporting and resolution process.
  • Maintained up-to-date knowledge of quality assurance methodologies, applying best practices to daily tasks.
  • Ensured product compliance with industry standards, meticulously reviewing specifications and conducting relevant tests.
  • Led quality assurance teams in high-stakes projects, maintaining focus on deliverables under tight deadlines.
  • Collaborated with product management to clarify requirements, ensuring test plans fully addressed user needs.
  • Conducted thorough risk assessments for new software releases to mitigate potential impacts on user experience.
  • Reduced time to market, carefully coordinating with development teams to prioritize critical fixes.
  • Enhanced product quality by conducting rigorous manual testing and documenting variances from expected results.
  • Developed comprehensive test cases to cover wide range of scenarios, ensuring thorough coverage of all features.
  • Contributed to product design reviews, offering insights from quality perspective to refine product features.
  • Facilitated cross-departmental training sessions, increasing awareness and understanding of quality standards.
  • Analyzed user feedback to inform future testing strategies, aligning efforts more closely with customer expectations.
  • Enhanced user satisfaction by tailoring testing approaches to focus on key functionalities and performance indicators.
  • Implemented continuous improvement protocol, significantly reducing occurrence of critical bugs in production.
  • Improved team efficiency with introduction of automation tools for repetitive testing tasks.
  • Advised developers on problems with databases, performance and other issues.
  • Developed and maintained defect databases for known issues.
  • Incorporated delivery requirements into planning of testing schedules.
  • Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
  • Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.

Data Entry Clerk

New Albany Floyd County Public Library
02.2012 - 08.2012
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Sorted documents and maintained organized filing process.
  • Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
  • Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
  • Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
  • Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
  • Created and maintained data entry logs to track data entry activities.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
  • Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
  • Prevented costly mistakes by proactively identifying discrepancies in numerical entries and rectifying them promptly.
  • Improved database integrity by regularly updating records to ensure relevancy and accuracy of information.
  • Performed regular audits on database content to identify outdated or inaccurate records requiring updates or removals.
  • Reduced turnaround time for projects by consistently meeting or exceeding deadlines while maintaining high-quality work output.
  • Streamlined workflow with automation techniques, reducing manual input time and minimizing potential for human error.
  • Enhanced team productivity with organization and filing of documents both digitally and physically.
  • Supported marketing efforts by accurately entering customer data for targeted campaigns.
  • Contributed to project success, meeting all data entry deadlines without compromising quality.
  • Assisted in development of new data entry protocol, leading to improved data integrity.
  • Contributed to customer satisfaction, resolving inquiries and issues with prompt data retrieval.
  • Optimized data backup procedures, safeguarding against data loss and facilitating easy recovery.
  • Supported successful audit processes by providing accurate and timely data reports.
  • Streamlined invoice processing, ensuring timely payments and financial record accuracy.
  • Improved team efficiency, training new staff on data entry protocols and software.
  • Enhanced decision-making with provision of accurate and up-to-date data reports.

Quality Control Inspector

Holm Industries
01.1993 - 03.1997
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
  • Collaborated with production staff to establish and meet quality standards
  • Completed precise measurements using special tools.
  • Identified and documented quality discrepancies for management to develop resolutions.
  • Ensured the accuracy of measurement tools and equipment by performing regular calibration checks and maintenance.
  • Investigated customer complaints related to product quality, working closely with manufacturing teams to resolve concerns swiftly.
  • Supported continuous improvement initiatives by analyzing inspection data and recommending process adjustments for optimal quality control.
  • Collaborated with production teams to identify root causes of quality issues, leading to significant improvements in product reliability.
  • Developed and maintained comprehensive quality documentation, facilitating easier compliance with regulatory standards.
  • Enhanced product quality by conducting detailed inspections of incoming materials, ensuring alignment with company standards.
  • Reduced waste by implementing stricter quality control measures during manufacturing process.
  • Maintained up-to-date knowledge of industry standards and regulatory requirements to ensure company compliance.
  • Updated quality control records and reports.
  • Operated and maintained testing equipment.
  • Utilized quality control software to track and analyze product data.

Education

Austin High School, Austin, IN

Associate of Applied Science - Business Administration And Management

Ivy Tech State College
05.2001

Skills

  • Audit processes
  • Quality improvement
  • Quality processes
  • Data analysis
  • Report creation
  • Functional testing
  • Data validation
  • Training material development
  • Requirements analysis
  • Materials inspection
  • QC testing
  • Testing documentation maintenance
  • Developing quality standards
  • Documentation skills
  • Design specifications

Timeline

Data Entry Clerk - New Albany Floyd County Public Library
02.2012 - 08.2012
Quality Control Inspector - Holm Industries
01.1993 - 03.1997
Quality Analyst - Jones Plastics
Austin High School - ,
Ivy Tech State College - Associate of Applied Science, Business Administration And Management
Crystal Hull