Crystal Hunt
Loss Prevention Associate
Hebron,KY
Summary
Highly motivated and detail-oriented loss prevention professional experienced in detecting, preventing and resolving security breaches, fraudulent activities and theft. Proven ability to remain calm and professional in high-pressure situations. Maintains professionalism and strong customer service standards. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
33
33
years of professional experience
Work History
Head of Loss Prevention
Monoprice
09.2021 - Current
- Reduced company losses by implementing comprehensive loss prevention strategies and policies.
- Enhanced employee awareness of theft risks through regular training sessions and workshops.
- Conducted thorough investigations into suspected fraudulent activities, resulting in swift resolutions.
- Collaborated with store management teams to develop effective loss prevention plans tailored to each location.
- Increased overall profitability by minimizing shrinkage through the implementation of targeted loss prevention measures.
- Developed and enforced strict security protocols, ensuring a safe environment for employees and customers alike.
- Mentored junior staff members in loss prevention methodologies, fostering a skilled workforce dedicated to safeguarding company assets.
- Consistently met or exceeded targets for shrink reduction through diligent oversight and continuous improvement initiatives.
- Strengthened internal controls by regularly reviewing and updating standard operating procedures related to asset protection.
- Completed incident reports and activity logs for accurate, current records.
- Conducted daily warehouse walk-throughs to identify potential security risks.
- Investigated and documented thefts and suspicious activity to improve issue prevention.
- Trained personnel on security best practices, protocols and procedures.
- Observed video surveillance systems for prompt emergency response.
Security Site Supervisor
Any Frain Security
10.2020 - 07.2021
- Enhanced site security by implementing surveillance systems and conducting regular patrols.
- Reduced incidents of trespassing by maintaining a strong security presence and enforcing access control measures.
- Managed and trained a team of security personnel for optimal performance in maintaining site safety.
- Streamlined reporting procedures, resulting in improved communication between security staff and management.
- Resolved conflicts among employees or visitors professionally, promoting a safe and harmonious environment.
- Maintained detailed logs of daily activities, providing accurate records for management review.
- Evaluated performance metrics for security staff, providing constructive feedback for continuous improvement.
- Assisted human resources with background checks on potential hires to maintain a secure workforce.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Recorded incident reports with detailed accounts of occurrences.
- Wrote and submitted daily reports on security team operations.
- Provided guidance to security staff on appropriate courses of action for diverse situations.
- Managed team schedules to provide effective security coverage for building needs.
- Conducted regular patrols of facility to detect and deter security threats.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Collaborated with management to develop security policies and procedures.
- Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
- Screened vendors and contractors before granting access to restricted areas within site.
- Trained security workers on site-specified procedures.
- Recorded daily security occurrences in site assignment log.
- Completed shift handover reports and debriefed next shift upon arrival.
- Performed security investigations and reported findings to client management.
- Monitored and evaluated performance of security personnel and provided feedback to improve performance.
- Managed security staff rotation for position coverage on breaks.
Assistant Account Manager
Allied Universal Security Services
07.2020 - 09.2020
- Streamlined account management processes for improved efficiency and productivity.
- Reduced risk of security breaches by conducting regular audits and assessments of security protocols.
- Assisted in the development of emergency response plans for various scenarios, ensuring staff preparedness and safety.
- Collaborated with law enforcement agencies to share information and improve overall security efforts.
- Trained new hires on company-specific security procedures, ensuring consistency and effectiveness across all team members.
- Managed inventory of security equipment, ensuring proper maintenance and prompt replacement when necessary.
- Maintained detailed records of daily activities, incidents, and other relevant information for accurate reporting and analysis.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices in security management.
- Responded quickly to alarms or calls for assistance, assessing situations accurately and taking appropriate action as needed to ensure public safety.
- Evaluated existing security infrastructure for vulnerabilities, recommending upgrades or enhancements when necessary.
- Assisted in the coordination of multi-agency drills designed to test emergency response capabilities.
- Ensured compliance with local regulations governing private security operations through meticulous record-keeping and regular audits.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Monitored CCTV cameras and alarm systems for security breaches.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Investigated suspicious activities and persons to maintain security of premises.
- Examined doors, windows and gates to verify security.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Responded quickly to emergency situations to assess and deflect issues.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Wrote detailed reports of all security breaches and investigations.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Security Operations Manager
Allied Universal Security Services
07.2019 - 07.2020
- Improved security operations efficiency by implementing new protocols and procedures.
- Reduced response times for security incidents with thorough staff training and resource allocation.
- Managed security team schedules, ensuring optimal coverage for facility protection.
- Developed strong relationships with local law enforcement agencies to enhance collaboration and information sharing.
- Conducted regular risk assessments to identify potential vulnerabilities and develop appropriate countermeasures.
- Streamlined communication channels among security personnel for faster incident response and resolution.
- Enhanced overall facility safety by conducting regular audits of security equipment and systems.
- Mentored junior staff members in best practices for effective security management, fostering professional growth within the team.
- Coordinated with other departments on joint projects to ensure a cohesive approach to company-wide security efforts.
- Monitored surveillance systems to quickly respond to potential breaches or incidents, maintaining a secure environment at all times.
- Led incident investigations and debriefs, identifying areas of improvement and implementing corrective actions as needed.
- Reviewed access control measures regularly to minimize unauthorized entry into restricted areas while maintaining ease of use for authorized personnel.
- Kept team compliant with security protocols and appearance standards.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Developed improved training methods with focus on public safety and officer awareness.
- Investigated incidents and wrote reports.
- Coordinated protective service operations with other emergency response agencies.
- Verified excellence in regards to security programs, strategies and plans within fast-paced and high-risk environments.
- Conducted drills to keep security staff on alert and proficient with established plans.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Responded swiftly to security incidents and effectively resolved security issues.
- Delivered regular security awareness programs to educate personnel on security measures and protocols.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
- Conducted regular security audits and assessments to identify potential security risks and vulnerabilities.
- Monitored and maintained CCTV and access control systems to protect personnel and assets.
- Evaluated security systems and procedures to identify areas for improvement.
- Investigated and resolved security breaches to protect organization and corporate assets.
- Established and maintained close working relationships with local law enforcement officers.
- Managed security policies and procedures to promote safety and security of personnel and assets.
Security Shift Supervisor
Allied Universal Security Services
08.2017 - 07.2019
- Enhanced overall security by implementing effective shift schedules and personnel assignments.
- Reduced security incidents by conducting thorough evaluations of potential risk factors and addressing vulnerabilities.
- Maintained a safe environment for employees and visitors through diligent patrolling and monitoring of premises.
- Improved emergency response times by developing and implementing comprehensive security protocols and procedures.
- Collaborated with local law enforcement agencies to ensure seamless integration of security measures and timely response to incidents.
- Mentored junior staff members, fostering professional development and growth within the team.
- Managed access control systems, ensuring only authorized personnel were granted entry into sensitive areas.
- Conducted regular audits of security equipment, identifying and resolving any technical issues or malfunctions promptly.
- Resolved conflicts among team members swiftly, maintaining a harmonious work environment conducive to productivity.
- Evaluated performance metrics regularly, identifying areas for improvement and implementing corrective actions accordingly.
- Maintained detailed incident reports, providing valuable insights for future prevention strategies and initiatives.
- Ensured compliance with all relevant safety regulations and organizational policies by conducting regular inspections of facilities and equipment.
- Ensured a high level of customer satisfaction by addressing concerns promptly and professionally.
- Coordinated with other departments to develop integrated security plans that addressed specific risks unique to each area.
- Recorded incident reports with detailed accounts of occurrences.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Monitored and approved access control systems for accessibility to authorized personnel.
- Collaborated with management to develop security policies and procedures.
- Conducted regular patrols of facility to detect and deter security threats.
- Completed daily work report sheets and delegated tasks to employees.
Lead Security Officer
Allied Universal Security Services
04.2017 - 08.2017
- Enhanced security measures by conducting comprehensive risk assessments and implementing tailored solutions.
- Streamlined daily operations for increased efficiency, effectively delegating tasks to team members.
- Improved communication within the team by establishing regular meetings and fostering open dialogue.
- Reduced response times to incidents through rigorous training exercises and efficient resource allocation.
- Increased employee retention rates by implementing a comprehensive training program and offering opportunities for professional growth.
- Mentored junior staff members, fostering a positive work environment and promoting teamwork to achieve shared goals.
- Developed strong relationships with local law enforcement agencies, enhancing collaboration on security-related matters.
- Managed access control systems, ensuring only authorized personnel were granted entry to restricted areas.
- Conducted thorough investigations into security breaches, identifying root causes and implementing corrective actions to prevent recurrence.
- Maintained accurate records of incidents, providing detailed reports for management review and analysis.
- Coordinated emergency response drills involving multiple departments; ensured all staff had a clear understanding of roles during crisis situations.
- Managed all aspects of physical security, including access control, CCTV monitoring, and regular inspections of perimeter fencing and lighting systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Checked and verified photo identification prior to granting facility access.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Responded quickly to emergency situations to assess and deflect issues.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Completed full building and grounds patrols to spot and investigate concerns.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Interacted assertively but non-confrontationally with personnel and general public.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
- Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Wrote detailed reports of all security breaches and investigations.
- Monitored CCTV cameras and alarm systems for security breaches.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Examined doors, windows and gates to verify security.
- Investigated suspicious activities and persons to maintain security of premises.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Issued access cards to authorized personnel to monitor access points.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
Security Officer
Allied Universal Security Services
10.2016 - 04.2017
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Conducted regular patrols of key areas to spot and control security concerns.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Reported suspicious activities and persons to law enforcement.
- Checked and verified photo identification prior to granting facility access.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Responded quickly to incidents and assessed active situations for security concerns.
- Completed full building and grounds patrols to spot and investigate concerns.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Interacted assertively but non-confrontationally with personnel and general public.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Monitored CCTV cameras and alarm systems for security breaches.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Examined doors, windows and gates to verify security.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Investigated suspicious activities and persons to maintain security of premises.
- Wrote detailed reports of all security breaches and investigations.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
Cleaning Contractor
Self Employed
09.1994 - 08.2015
- Enhanced customer satisfaction by providing thorough and efficient cleaning services.
- Reduced client complaints by consistently meeting deadlines and adhering to high-quality standards.
- Streamlined cleaning processes for increased productivity and cost savings.
- Maintained a safe and healthy work environment with regular equipment maintenance and proper use of cleaning chemicals.
- Received positive feedback from clients for exceptional attention to detail in cleaning tasks.
- Demonstrated adaptability, handling various types of properties, including residential homes, offices, and commercial spaces.
- Expanded clientele through effective networking and promotion of company services.
- Assisted in training new employees on company policies, procedures, and best practices for optimal performance.
- Conducted regular inventory checks to ensure adequate supplies were available for all jobs.
- Provided excellent customer service by addressing client concerns promptly and professionally.
- Managed scheduling efficiently to accommodate multiple clients while minimizing travel time between job sites.
- Consistently followed safety protocols during the execution of cleaning tasks, resulting in zero workplace accidents or injuries.
- Contributed to the growth of the business by securing long-term contracts with satisfied customers.
- Developed customized cleaning plans tailored specifically to each client''s unique needs.
- Proactively identified potential issues in properties that required special attention or additional services.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Handled equipment, chemicals, and materials properly and with caution.
- Organized and used industrial cleaning products following strict safety procedures.
- Developed and implemented comprehensive cleaning plan for entire building.
- Replaced light bulbs and other electrical fixtures as needed.
- Used time management and efficient cleaning methods to meet deadlines.
- Emptied trashcans and transported waste to collection areas.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Promoted building security by locking doors and checking electrical appliances for safety hazards.
- Maintained floor cleaning and waxing equipment.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.
Store Associate
Jones Mays'Lick Market
09.1991 - 09.2011
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Contributed to loss prevention efforts by monitoring store activity closely during shifts.
- Supported store management in maintaining visual merchandising standards through regular upkeep of displays and signage.
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
- Facilitated smooth checkout experiences for customers by quickly scanning items, bagging purchases, and processing payments appropriately.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Enhanced overall store appearance through diligent maintenance of fixtures, lighting systems and floor spaces leading to a more inviting atmosphere for customers.
- Efficiently managed large volume orders and assisted customers with specific requests ensuring timely delivery and increased satisfaction levels.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Maintained tidy and organized store to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Increased sales and customer satisfaction through personalized servicing.
- Logged reports, expenses, receipts, and sales in company database.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
High School Diploma -
Manchester High School
Manchester, Ohio05.1987
Skills
- Incident Response
- Asset Protection
- Security Protocols
- Surveillance techniques
- Access Control
- Loss prevention training
- Emergency Preparedness
- Physical Security
- Theft Prevention
- Investigations
- Property Patrol
- Policy Development
- Detail Oriented
- Incident Reporting
- CCTV Monitoring
- Law Enforcement Collaboration
- Security Systems
- Loss prevention expertise
- Task Prioritization
- Teamwork and Collaboration
- Reliability
- Adaptability and Flexibility
- Effective Communication
- Attention to Detail
- Time management abilities
- Security measures
- Multitasking
- Written Communication
- Adaptability
- Staff Training
- Interpersonal Skills
- Professionalism
Timeline
Head of Loss Prevention
Monoprice
09.2021 - Current
Security Site Supervisor
Any Frain Security
10.2020 - 07.2021
Assistant Account Manager
Allied Universal Security Services
07.2020 - 09.2020
Security Operations Manager
Allied Universal Security Services
07.2019 - 07.2020
Security Shift Supervisor
Allied Universal Security Services
08.2017 - 07.2019
Lead Security Officer
Allied Universal Security Services
04.2017 - 08.2017
Security Officer
Allied Universal Security Services
10.2016 - 04.2017
Cleaning Contractor
Self Employed
09.1994 - 08.2015
Store Associate
Jones Mays'Lick Market
09.1991 - 09.2011
High School Diploma -
Manchester High School
Similar Profiles
Richie Ann MoraldeRichie Ann Moralde
Sales Development Representative at MonopriceSales Development Representative at Monoprice
Sydney CundiffSydney Cundiff
Operations Supervisor at MonopriceOperations Supervisor at Monoprice
Jesus Elijah Santos IIJesus Elijah Santos II
E-commerce Operations Specialist at MonopriceE-commerce Operations Specialist at Monoprice