Crystal Hurtado
Dolton,IL
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Detail-oriented with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management.
Overview
20
20
years of professional experience
Work History
Dental Site Supervisor
Howard Brown Health (Dental)
Chicago, IL
11.2020 - Current
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Scheduled patient appointments over phone and in person, maximizing productivity.
- Documented and managed patient information in computer system.
- Answered patient questions and fielded complaints to resolve issues.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Ran credit card batches and balanced deposits on daily basis.
- Utilized technology and specialized software to maximize productivity.
- Obtained insurance verification and authorization to submit financial clearance of patient accounts.
- Supported clinic operations using customer service skills and detailed system knowledge
- Collecting and maintaining daily, weekly and monthly patient reports for departmental review.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Investigated patient complaints related to care or services provided by dental team members; initiated corrective action when necessary.
- Maintained accurate records of all dental treatments performed by staff; reviewed reports for accuracy prior to submission to insurance companies or other third-party payers.
- Developed strategies for improving office efficiency; implemented workflow changes as needed.
- Conducted regular meetings with dental staff to discuss current issues or concerns; communicated relevant updates from senior management team.
- Reviewed requests for leave or vacation time submitted by employees; approved or denied requests based on staffing needs.
- Supervised and coordinated the daily activities of dental staff, including scheduling, delegating tasks, and training new personnel.
- Tracked stocks of office supplies and reordered materials to meet expected dental patient loads.
- Handled office phone calls, correspondence and packages to keep hygienists and dentists free to focus on patients.
- Explained policies, procedures and services to patients.
- Communicated with patients with compassion while keeping medical information private.
Medical Records Supervisor
Holy Family Villa of Catholic Charities
Palos Park, IL
02.2018 - 11.2020
- Maintained electronic medical records for all clients
- Entered patient insurance, demographic and health information into software and confirmed records.
- Determined and implemented techniques to improve medical records retrieval process.
- Streamlined day-to-day office processes to meet long-term goals.
- Managed Epic use and training.
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
- Maintained complete confidentiality in accordance with organization and legal requirements.
- Scanned and validated medical records for upload.
- Tracked and processed release of information requests.
- Supported administration staff with records requests to support patient care.
- Purged outdated files.
- Maintained patient confidentiality by ensuring secure storage and retrieval of medical records.
- Created new patient charts, including entering data into electronic health record system.
- Sent out reminders to providers regarding overdue documentation or incomplete charts.
- Supervised staff responsible for the maintenance of patient records to ensure accuracy and compliance with HIPAA regulations.
- Provided guidance on best practices in medical record documentation.
- Collaborated with other departments to coordinate the transfer of patient information between facilities.
- Resolved discrepancies between paper-based charts and EHR systems.
- Maintained up-to-date knowledge of industry trends related to healthcare technology solutions.
Insurance Recovery Specialist
NCC/CSI
Oak Brook, IL
03.2017 - 02.2018
- Organized information by using spreadsheets, databases or word processing applications.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Collected payments, processed receipts and informed policyholders of outstanding balances.
- Process Write offs and adjustments
- Request EOB and payments
- Process workman's comp claims
Pro Fee Coder
St Anthony Hospital chicago il
Chicago, IL
12.2015 - 02.2016
- Assign ICD 10 and CPT codes hospital based outpatient physician services
- Ensure timely turnaround of uncoded /unbilled outpatient accounts
- Conduct physician education for outpatient clinical documentation improvement
- Assisted in training og HIM team member for Mekesson Medisoft application
Lead Medical Records Specialist
University of Illinois
Chicago, IL
12.2013 - 11.2015
- Served as interim team lead
- Scanned inpatient and outpatient medical record documentation, maintained data per storage
- Released copies of medical records to authorized entities per HIPPA guidelines
- Answered inbound calls per patient confidential records per HIPPA guidelines
- Upkeep office supplies to assure efficient workflow, collected charts from other departments
- Prepped all documentation for inpatient and outpatient charts
- Supervised staff responsible for the maintenance of patient records to ensure accuracy and compliance with HIPAA regulations.
- Provided guidance on best practices in medical record documentation.
- Oversaw the maintenance of electronic health records systems.
- Returned incomplete records and charts to appropriate personnel for correction.
- Purged inactive files and destroyed obsolete files following procedures.
Medical Records Specialist III
Northwestern Memorial Hospital
Chicago, IL
04.2004 - 09.2013
- Maintained electronic medical records for all clients
- Pulled patient records and transferred information to appropriate parties.
- Set up patient charts and documented information in various company software.
- Verified record copies before handing each over to check for and remove unnecessary details.
- Scanned and validated medical records for upload.
- Kept department clean, organized and professional.
- Organized patient charts, gathering medical histories, lab results and consents.
- Processed and invoiced records requests from patients, providers and third parties.
- Tracked and processed release of information requests.
- Scanned incoming documentation.
- Managed release of information requests and identified requestors as patient, relation or provider.
Education
Phlebotomy
Excelsior
Chicago Heights, IL05.2008
Some College (No Degree) - Health Administration
Northwestern College
Oak Lawn, ILSkills
- Customer Service
- Patient Intake
- Onsite Tours
- Payment Collection
- Eligibility Determination
- Scheduling Appointments
- Insurance Verification
- Office Administration
- HIPAA Compliance
Timeline
Dental Site Supervisor
Howard Brown Health (Dental)
11.2020 - Current
Medical Records Supervisor
Holy Family Villa of Catholic Charities
02.2018 - 11.2020
Insurance Recovery Specialist
NCC/CSI
03.2017 - 02.2018
Pro Fee Coder
St Anthony Hospital chicago il
12.2015 - 02.2016
Lead Medical Records Specialist
University of Illinois
12.2013 - 11.2015
Medical Records Specialist III
Northwestern Memorial Hospital
04.2004 - 09.2013
Phlebotomy
Excelsior
Some College (No Degree) - Health Administration
Northwestern College
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