Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
EVS Manager
Sodexo USA
Chattanooga, TN
10.2023 - Current
Developed and implemented standardized cleaning, disinfecting, and waste management protocols for all departments.
Monitored employee performance to ensure compliance with safety standards and regulations.
Regularly inspected facilities to identify areas that require special attention or repair.
Conducted regular staff meetings to provide updates on policies and procedures.
Provided training and guidance on proper cleaning techniques for all employees.
Established schedules for routine cleaning activities throughout the facility.
Responded quickly to customer complaints regarding cleanliness issues.
Worked closely with Human Resources department to recruit, hire, train, and evaluate EVS staff members.
Trained team members in proper cleaning and sanitizing procedures.
Delegated work to personnel and checked performance against company guidelines.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Delegated work to staff, setting priorities and goals.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Recruited and trained new employees to meet job requirements.
Reviewed completed work to verify consistency, quality and conformance.
Assigned work and monitored performance of project personnel.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Interviewed prospective employees and provided input to HR on hiring decisions.
Mediated conflicts between employees and facilitated effective resolutions to disputes.
Office Manager
Thompson Real Estate Services
Wenatchee, WA
03.2022 - 03.2023
Ensure office efficiency by maintaining common areas, handling correspondence, managing file systems, and overseeing supplies and equipment
Provide direct administrative support as needed, including scheduling appointments, maintaining file systems; mailing and shipping packages; and updating contacts database and employee lists
Oversee and maintain office equipment for uninterrupted function, identify needs and acquire supplies, manage vendor relationships.
Data Entry Clerk
Medical Billing Management
Chattanooga, TN
04.2019 - 03.2022
Prepare insurance claim forms and related documents to review them for completeness
Enter claims information into database systems and attach information to claim file
Update patient's information and post payments
Contact insurance providers to verify claim status, correct billing information and obtain authorization for proper billing codes
Liaise with patients, insurance companies, and billing office personnel to effectively create and post bills, obtain payments, and update system information.
General Manager
Chick-fil-a
Chattanooga, TN
07.2010 - 04.2019
Team Member: Checked completed orders for accuracy and bagged meals for easy carrying
Greeted customers promptly and took orders to keep flow of traffic moving
Prepped food items for later use to save staff time during busy hours
Maintained clean, sanitized, and well-organized food preparation zones
Shift Supervisor: Engaging and resolving customer complaints
Managing day to day business activities, shift organization and restaurant needs
Managing team member performance and staffing needs
Owning and managing daily, weekly, and monthly goals
General Manager: Organize the company’s operations