Crystal Huynh
Colorado Springs,CO
Summary
Dedicated customer service representative with several years of experience in 'big box' retail and customer service settings. Consistently achieve record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations. Respected builder and team member of patient-focused teams; instill a shared, enthusiastic commitment to patient satisfaction as a key driver of unit goal attainment. Lead by example and ensure the execution of all safety, quality and unit operation policies.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Family Services Associate
Children’s Hospital Revenue Cycle
2021.02 - Current
- Provides administrative support and high-level customer service support to patients, families, internal team members, providers and referring practices
- Duties include admission, registration, scheduling, check in/check out, and customer service support.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
Customer Service Representative / Sales Associate
Bath and Body Works
2016.05 - 2021.02
- Assists customers in creating a positive shopping experience, ensures accurate transactions, and maintains a clean and stocked working environment.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Clinical Assistant / Unit Clerk
Children’s Neonatal Intensive Care Unit
2014.08 - 2021.02
- Serves as unit clerk for the NICU, responsible for creating patient charts and admissions, maintaining floor organization and cleanliness, and managing the receptionist area.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Improved patient satisfaction by handling queries and concerns with empathy and professionalism.
- Assisted patients with basic care needs.
- Ensured accurate documentation of vital signs, symptoms, and medical histories for informed decision-making by healthcare providers.
- Assisted in minor surgical procedures under direct supervision of healthcare providers, ensuring patient safety and comfort.
- Assisted healthcare professionals in providing high-quality treatment to patients, ensuring a smooth workflow.
Education
Associate Degree -
Pikes Peak Community College
Colorado Springs, CO05.2013
High School Diploma -
Fountain Ft. Carson High School
Fountain, CO05.2006
Skills
- Customer Service
- Complaint Handling & Resolution
- HIPPA Guidelines
- Team Cohesiveness & Relationship Building
- Patient Satisfaction Enhancement
- Complex Problem-Solving
- Strong Interpersonal Skills
- EPIC – electronic records management
- Data Entry
- CPR Certified
- Work Planning and Prioritization
Certification
- CPR Certification
- CO CNA License
Timeline
Patient Family Services Associate
Children’s Hospital Revenue Cycle
2021.02 - Current
Customer Service Representative / Sales Associate
Bath and Body Works
2016.05 - 2021.02
Clinical Assistant / Unit Clerk
Children’s Neonatal Intensive Care Unit
2014.08 - 2021.02
Associate Degree -
Pikes Peak Community College
High School Diploma -
Fountain Ft. Carson High School
- CPR Certification
- CO CNA License
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