Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Crystal Ibanez

fairifled,CA

Summary

Accomplished Store Manager at AMPM Arco Gas Station, adept in customer service and problem-solving, significantly improved store operations and team efficiency. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Background includes managing high-traffic reception areas, coordinating schedules, and providing top-notch customer service. Expert in cash management and fostering a positive work environment, I excel in multitasking and leading teams to exceed goals with exceptional attention to detail and communication skills.


Overview

6
6
years of professional experience

Work History

Store Manager

AMPM Arco Gas Station
02.2022 - 10.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Assisted in recruiting, hiring and training of team members.
  • Reported issues to higher management with great detail.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.

Front Desk Coordinator

Petaluma Health Center
02.2019 - 01.2022
  • Responsible for greeting patients and driving a positive patient customer service experience
  • Ensure that the waiting room environment is tidy and presentable with all necessary material.
  • Respond to inquiries from patients, visitors and employees and refer when necessary to the appropriate person or department
  • Responsible for ensuring required forms are fully and appropriately completed and entered into electronic health records
  • Schedule appointments according to policies and procedures, appointment matrix, proper visit types, and other currently guidelines


Education

Cosmetology License - Cosmetology

Millan Institute Of Cosmetology
Vacaville

High School Diploma -

Miami High School
Miami, FL
06-2017

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Training and mentoring
  • Team leadership
  • Friendly and positive
  • Cash management
  • Shift scheduling
  • Attention to detail
  • Time management
  • Data entry
  • Telephone etiquette
  • Scheduling appointments
  • Oral and writing communication

Languages

Spanish
Professional Working
English
Full Professional

Timeline

Store Manager

AMPM Arco Gas Station
02.2022 - 10.2024

Front Desk Coordinator

Petaluma Health Center
02.2019 - 01.2022

Cosmetology License - Cosmetology

Millan Institute Of Cosmetology

High School Diploma -

Miami High School
Crystal Ibanez