Summary
Overview
Work History
Education
Skills
Timeline
Generic

CRYSTAL ILAIDE

Dallas

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multitask in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues, I am also an observant call center representative experienced in working in call center environments. Skilled at handling various calls while resolving client issues rapidly. Promoted consistently for providing clear customer service in English. Competitive individual with an extensive background as a Sales Supervisor in non-retail environments. Talented decision-maker with dynamic personnel management, and coaching skills. Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively, unsupervised, and quickly mastering new skills. Driven stockroom professional known for working with speed and efficiency to move inventory between different areas. Solid communication and time management skills with superior work ethic. Bringing dedication to quality and four years of experience in warehouse and stockroom environments.

Overview

14
14
years of professional experience

Work History

Tier II Account Supervisor

JP Morgan Chase Credit Card Services
08.2021 - Current
  • Drove account growth, client satisfaction and retention to deliver business results in collaboration with executives
  • Managed multiple accounts and projects fostering positive client interaction to communicate project plans and up-to-date status
  • Helped with strategic planning, project concept development and business improvements by contributing and implementing ideas
  • Delegated work to staff, setting priorities and goals
  • Reviewed customer complaints to determine appropriate methods for resolution
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
  • Directed and supervised staff performance
  • Identified appropriate solutions to minimize issues and quickly solve problems

Inbound Customer Service

Great Lakes Student Loans
12.2017 - 06.2021
  • Managed approximately 30-55 high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships
  • Identified consumer needs, clarified information and researched issues to provide alternative solutions
  • Asked probing questions to determine service needs and accurately input information into electronic systems
  • Maintained accurate records of incoming calls in internal database
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints

Stock Room Associate

Ross Distribution Center
07.2012 - 06.2017
  • Assisted customers with locating requested items within the store or stockroom area.
  • Ensured that safety protocols were followed while handling products including wearing protective gear when necessary.
  • Monitored stock room supplies such as packaging materials, labels, tags. ensuring adequate levels were maintained at all times.
  • Managed daily tasks such as labeling boxes, sorting orders according to priority level.
  • Processed returns, exchanges, and transfers in accordance with company policy.
  • Maintained cleanliness of the stockroom by sweeping floors and wiping down shelving units regularly.

Night Auditor

Home 2 By Hilton
04.2011 - 11.2016
  • Kept accounts in balance and ran daily reports to verify totals.
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
  • Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Oversaw night auditing of daily room occupancy and hotel revenue.

Education

Bachelor of Arts - Early Childhood

Ashford University
01.2007

Skills

  • Performance metrics
  • Team leadership
  • Issue resolution
  • Communication skills
  • Time management
  • Problem solving
  • Adaptability to change
  • Inventory
  • Goals and performance
  • Customer relations
  • Excellent communication
  • Warehouse safety
  • Stock rotation
  • Order picking
  • Heavy lifting

Timeline

Tier II Account Supervisor

JP Morgan Chase Credit Card Services
08.2021 - Current

Inbound Customer Service

Great Lakes Student Loans
12.2017 - 06.2021

Stock Room Associate

Ross Distribution Center
07.2012 - 06.2017

Night Auditor

Home 2 By Hilton
04.2011 - 11.2016

Bachelor of Arts - Early Childhood

Ashford University