Crystal Iles
Milan,IN
Summary
Dynamic Business Office Manager with a proven track record at The Waters of Batesville, enhancing workflow efficiency and customer satisfaction. Skilled in payroll management and staff training, I successfully implemented strategic initiatives that improved financial reporting accuracy and fostered a collaborative work environment. Committed to operational excellence and compliance.
Overview
20
20
years of professional experience
Work History
Business Office Manager
The Waters of Batesville
12.2015 - Current
- Maximized revenue by developing and implementing strategic business plans and initiatives.
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Ensured compliance with company policies and industry regulations through regular audits and process updates.
- Conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback.
- Fostered a positive work environment by resolving staff conflicts promptly and promoting open communication.
- Increased accuracy in financial reporting by implementing robust accounting practices and attention to detail in data entry tasks.
- Developed and maintained strong relationships with vendors, negotiating contracts for cost savings and improved service quality.
- Safeguarded sensitive company information by establishing comprehensive data security protocols that complied with industry best practices.
- Streamlined office communications by creating clear channels for information sharing and collaboration among team members.
- Oversaw recruitment and onboarding process for new employees, ensuring smooth integration into company culture and workflow.
Business Office Manager
Ripley Crossing
07.2013 - 12.2015
- Oversaw recruitment and onboarding process for new employees, ensuring smooth integration into company culture and workflow.
- Safeguarded sensitive company information by establishing comprehensive data security protocols that complied with industry best practices.
- Developed and maintained strong relationships with vendors, negotiating contracts for cost savings and improved service quality.
- Increased accuracy in financial reporting by implementing robust accounting practices and attention to detail in data entry tasks.
- Fostered a positive work environment by resolving staff conflicts promptly and promoting open communication.
- Conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback.
- Ensured compliance with company policies and industry regulations through regular audits and process updates.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Resolved financial discrepancies and customer billing issues with timely attention.
Business Office Manager
The Waters of Batesville
02.2005 - 07.2013
- Improved workflow efficiency by streamlining office processes and implementing new software solutions.
- Implemented employee training programs, increasing overall staff competency and reducing skills gaps.
- Standardized document handling procedures to enhance accessibility and retrieval times for critical information.
- Negotiated contracts with vendors, securing cost-effective services and supplies for office.
- Improved client satisfaction by developing customer feedback system and addressing concerns promptly and effectively.
- Streamlined invoice processing to ensure timely payments to suppliers, improving relationships and trust with key partners.
- Coordinated office events and staff training sessions, boosting morale and enhancing skill sets across team.
Education
No Degree - Accounting And Finance
IV Tech
Batesville, INSkills
- Deadline management
- Account reconciliation
- Staff training and development
- Office administration
- Employee onboarding
- Payroll and budgeting
- Payroll processing
- Records management
- Business operations management
- Documentation and control
- Expense reporting
- Payroll management
- Human resources management
- Human resources
- Business recordkeeping
- Expense tracking
- Report and document preparation
- Electronic medical records (EMR) systems
- Office management software
Timeline
Business Office Manager
The Waters of Batesville
12.2015 - Current
Business Office Manager
Ripley Crossing
07.2013 - 12.2015
Business Office Manager
The Waters of Batesville
02.2005 - 07.2013
No Degree - Accounting And Finance
IV Tech
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