Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Crystal Imazu

Cathedral City,CA

Summary

Motivated General Manager with engaging personality. Reliable and responsible. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences resolving issues in timely manner. Also, a Server, bringing skills in order management, payment processing and upselling. Knowledgeable about handling special dietary requirements and general food safety standards. Takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and works well under pressure.

Overview

16
16
years of professional experience
1
1
Certification

Work History

General Manager

Broken Yolk Cafe
03.2023 - Current


  • Maximize efficiency by coaching and mentoring staff on management principles and company procedures.
  • Set budgets and control expenses to provide financial stability and long-term organizational growth.
  • Manage budgets, employee reviews, training, and schedules.
  • Report issues to higher management with great detail.
  • Monitor daily cash discrepancies and inventory.
  • Track employee attendance and punctuality, addressing repeated problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Server

Broken Yolk Cafe
09.2016 - Current
  • Serve food and beverages promptly with focused attention to customer needs.
  • Maintain knowledge of menu to sufficiently answer questions regarding menu item ingredients and cooking methods.
  • Work with POS system to place orders, manage bills, and handle discounts.
  • Maintain clean and organized dining areas to uphold restaurant hygiene standards.
  • Explain menu items and suggest appropriate options for food allergy concerns.
  • Use slow periods to restock supplies, condiments and clean.
  • Collect payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Answer customers' questions, recommended items, and recorded order information.

Server

Blue Coyote Grill
01.2019 - 10.2021
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders and manage bills.
  • Cultivated warm relationships with regular customers.
  • Upsold items such as appetizers and mixed drinks to enhance sales numbers.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.

Server

Agua Caliente Casino Resort & Spa
04.2013 - 05.2017
  • Served food and beverages promptly with focused attention to customer needs.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash.

Server

Red Robin
06.2007 - 05.2014
  • Hostess
  • Expediter
  • Server
  • Certified designated trainer

Education

High School Diploma -

Cathedral City High School
Cathedral City, CA
06.2007

Skills

  • Total Quality Management
  • Manage Budgets
  • Staff Training
  • Customer Service
  • Cost Management
  • Labor Cost Controls
  • Verbal and Written Communication
  • Employee Scheduling
  • Microsoft Windows

Certification

-ServSafe Certification

-Riverside County Food Handlers Card

-Responsible Beverage Service Certificate

-Sexual Harassment Certificate


Timeline

General Manager

Broken Yolk Cafe
03.2023 - Current

Server

Blue Coyote Grill
01.2019 - 10.2021

Server

Broken Yolk Cafe
09.2016 - Current

Server

Agua Caliente Casino Resort & Spa
04.2013 - 05.2017

Server

Red Robin
06.2007 - 05.2014

High School Diploma -

Cathedral City High School

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Crystal Imazu