Summary
Overview
Work History
Education
Skills
Timeline
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Crystal Imes

Statesville,NC

Summary

Results-driven receptionist with track record of excelling in fast-paced office environments. Strong client relations skills and to resolve issues with tact and diplomacy to drive client retention and loyalty. Knowledgeable in industry terminology, products and services to effectively address and respond to public and personnel inquiries.

Ambitious receptionist offering 2 years of experience in customer-facing administrative roles. Displaying key strengths in multi tasking and communication. Ready to enhance company image by providing friendly, effective services to all customers.

Knowledgeable and professional Receptionist skilled in administrative support and customer service. Bringing 2years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills.

Overview

24
24
years of professional experience

Work History

Receptionist

Piedmont Healthcare
Statesville, NC
12.2019 - Current
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Processed payments and updated accounts to reflect balance changes.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Answered office phone and emails to schedule appointments, forward information and complete [Task].
  • Greeted incoming patients and verified paperwork to manage smooth intake processes.

Teacher's Assistant

Lakeshore Elementary
Mooresville, NC
08.2000 - 12.2019
  • Assisted teachers with instruction and provided clerical support for diverse needs.
  • Monitored students in class, hallways and cafeteria to supervise, enforce rules and support lead teacher.
  • Distributed classroom materials, pencils, paper and art materials.
  • Prepared bulletin boards, classroom materials and individual student portfolios to support teacher plans.
  • Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.
  • Graded assignments and tests using answer key, documented results and informed lead teacher of students' performance.
  • Graded homework assignments, tests and special projects.
  • Assisted instructional staff with implementing lessons and activities for full classes and small groups.
  • Supervised children and participated with children in activities.
  • Established positive relationships with students, parents, fellow teachers and school administrators.
  • Supported classroom teachers by managing files, preparing materials and updating records.
  • Set up and created bulletin boards and displays for classrooms and school hallways.
  • Sanitized desks and wiped down high-touch areas to avoid germ spread and illness.
  • Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors.
  • Provided one-on-one assistance and tutoring to students requiring additional help.
  • Cleaned and organized classrooms, materials and supplies.
  • Promoted student learning by providing individualized and small group support to reinforce classroom topics.
  • Helped students master learning concepts through one-on-one and small group tutoring.
  • Assisted teachers with lesson preparation and curriculum implementation.
  • Contributed to positive, educational setting by delivering gentle discipline and promoting student success.

Education

Bachelor of Arts - Business Administration And Management

Strayer University
Washington, DC
06.2025

High School Diploma -

South Iredell High School
Statesville, NC
06.1996

Skills

  • Office equipment operations
  • Multi-line telephone skills
  • Recordkeeping and bookkeeping
  • Business operations understanding
  • PC proficient
  • Organization and efficiency
  • Multitasking and prioritization
  • Data entry

Timeline

Receptionist

Piedmont Healthcare
12.2019 - Current

Teacher's Assistant

Lakeshore Elementary
08.2000 - 12.2019

Bachelor of Arts - Business Administration And Management

Strayer University

High School Diploma -

South Iredell High School

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Crystal Imes