Summary
Overview
Work History
Education
Skills
Affiliations
Running
Additional Information
Timeline
Generic

Crystal Ingle

Lakeland,FL

Summary

Proactive APRN Family Nurse Practitioner and Customer Service Manager with extensive experience in patient care and team leadership. Enhanced interdisciplinary collaboration, improved patient satisfaction, and reduced hospital readmissions through advanced clinical skills and comprehensive discharge planning. Skilled in clinical assessment, patient education, and healthcare management, bringing dedication and expertise to every role. Committed professional well-versed in collecting and analyzing data to evaluate interventions and programs. Skilled in creating and maintaining accurate patient records and medical documentation. Creates positive, collaborative working environment with colleagues and other healthcare providers to support delivery of optimal patient care Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

27
27
years of professional experience

Work History

APRN Family

BayCare Medical Group
03.2016 - Current
  • Enhanced interdisciplinary collaboration for better patient care through effective communication with team members.
  • Increased patient satisfaction by providing compassionate, culturally competent care and addressing unique concerns.
  • Optimized patient experiences by utilizing advanced clinical assessment skills to guide treatment plans and interventions.
  • Reduced hospital readmissions through thorough discharge planning and comprehensive patient education.
  • Mentored novice nurses in their transition from academia to practice, fostering confidence in their abilities as autonomous practitioners.
  • Advocated for nursing practice excellence by participating in professional organizations and serving on committees dedicated to advancing the profession.
  • Served as a resource for colleagues seeking clinical guidance or support in managing complex cases or challenging situations.
  • Ensured accurate documentation of patient records through meticulous attention to detail and adherence to established guidelines.
  • Facilitated continuity of care with seamless transitions between healthcare providers during handoffs and interdisciplinary rounds.
  • Coordinated care for patients with complex needs by collaborating closely with members of the interdisciplinary team, including physicians, pharmacists, social workers, and therapists.
  • Promoted a safe environment for patients, staff, and visitors by adhering to infection control policies and procedures.
  • Responded to patient emergencies to provide prompt and correct intervention .
  • Demonstrated knowledge of technical procedures and proper equipment use.
  • Educated patients and families to increase understanding of condition and best ways to manage.
  • Maintained patient confidentiality by protecting unauthorized access to personal information.
  • Monitored patients, evaluated results, and recommended further courses of treatment to quickly improve patient outcomes.
  • Utilized electronic medical records systems proficiently to document patient encounters and maintain accurate medical histories.
  • Conducted thorough rounds on a daily basis, assessing patient needs and adjusting treatment plans as necessary.
  • Managed high-stress situations effectively by prioritizing tasks during emergency surgeries or unexpected complications.
  • Performed regular rounds to check on patients' following surgery, discuss patient condition and coordinate care.
  • Performed efficient post-operative patient follow-ups to monitor healing progress and address any concerns promptly.
  • Collaborated with multidisciplinary teams to ensure optimal surgical outcomes for patients.

Registered Nurse

BayCare Health System Inc.
01.2004 - 02.2016
  • Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
  • Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
  • Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
  • Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
  • Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
  • Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
  • Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
  • Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
  • Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
  • Implemented evidence-based fall prevention strategies, resulting in a significant decrease in patient falls within the unit.
  • Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
  • Educated family members and caregivers on patient care instructions.
  • Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Evaluated patient histories, complaints, and current symptoms.
  • Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
  • Provided skilled, timely and level-headed emergency response to critically-ill patients.
  • Monitored patient reactions after administering medications and IV therapies.
  • Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
  • Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
  • Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.

Customer Service Manager

Walmart
09.1997 - 08.2004
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.

Education

Masters of Nursing - Nursing

University of South Florida
Tampa, FL
07.2015

Bachelors of Nursing - Nursing

University of South Florida
Tampa, FL
05.2013

Master of Science - Nursing

Polk State College
Winter Haven, FL
05.2004

High School Diploma -

Auburndale Senior High School
Auburndale, FL
05.1999

Skills

  • Interprofessional Collaboration
  • Health Promotion
  • Healthcare management
  • Quality Improvement
  • Advanced clinical assessment
  • Clinical judgment
  • Diagnosis and treatment
  • Patient Examination
  • Time Management
  • Problem-Solving

Affiliations

  • Advance Practice Provider Vice President

Running

I love to run at least three to four times a week. It is a way to help me deal with stress and also keep my body healthy. I have been running since the age of 16 and will continue to do so until my body no longer allows.

Additional Information

I serve as the Vice President of the Band Boosters Club at my son's high school. I am responsible for management of the bands funds, concession stand volunteers and communicating with fellow band parents by email or facebook.

Timeline

APRN Family

BayCare Medical Group
03.2016 - Current

Registered Nurse

BayCare Health System Inc.
01.2004 - 02.2016

Customer Service Manager

Walmart
09.1997 - 08.2004

Masters of Nursing - Nursing

University of South Florida

Bachelors of Nursing - Nursing

University of South Florida

Master of Science - Nursing

Polk State College

High School Diploma -

Auburndale Senior High School
Crystal Ingle