Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Iniguez

San Bernardino,CA

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

7
7
years of professional experience

Work History

Assistant Manager

Farmer Boys
Fontana, CA
06.2018 - 12.2023
  • Managed customer service inquiries and complaints in a timely manner.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Maintained accurate records of all transactions for audit purposes.
  • Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Entered time and attendance logs in preparation for payroll.
  • Recruited and hired qualified candidates to fill open positions.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.

Team Member

Panera Bread
Fontana, CA
05.2017 - 06.2018
  • Worked hard to learn required tasks quickly to maximize performance.
  • Greeted customers upon entering the store with friendly demeanor.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Provided customer service support to ensure satisfaction.
  • Resolved customer issues promptly in a professional manner.
  • Rotated through series of different stations based on team needs.
  • Looked for ways to go above and beyond job requirements.

Team Member/Store Manager

Dickeys BBQ Pit
Rancho Cucamonga, CA
04.2010 - 2017
  • Maintained a clean and organized work area throughout shift.
  • Operated cash registers to process payments from customers.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Monitored staff performance and addressed issues.
  • Developed and maintained scheduling systems to ensure efficient workflow.
  • Resolved conflicts between employees' requests for time off or shift changes.
  • Implemented strategies to improve efficiency in the scheduling process.
  • Trained employees on additional job positions to maintain coverage of roles.

Education

High School Diploma -

Ontario High School
Ontario, CA
08-2005

Skills

  • Task Delegation
  • Cost Reduction
  • Employee Performance Evaluations
  • Operations Management

Timeline

Assistant Manager

Farmer Boys
06.2018 - 12.2023

Team Member

Panera Bread
05.2017 - 06.2018

Team Member/Store Manager

Dickeys BBQ Pit
04.2010 - 2017

High School Diploma -

Ontario High School
Crystal Iniguez