Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
Volunteer
Crystal Ivy

Crystal Ivy

Hospitality Management
Valrico,FL

Summary

Passionate and innovative hospitality professional with a flair for orchestrating unforgettable dining experiences as well as captivating live entertainment, poised to leverage expertise as a General Manager at a dynamic restaurant or music venue. Dedicated to elevating the reputation, profitability, and community impact through visionary leadership, operational excellence, and unwavering commitment to customer satisfaction.

Overview

17
17
years of professional experience
2
2
Certification
1
1

CPR certification

Work History

General Manager of Food Service

Cinnabon
09.2022 - Current
  • Oversee all aspects of daily operations, including staffing, budgeting, inventory management, and customer service, resulting in a 20% increase in revenue within the first year.
  • Implemented strategic marketing initiatives, including social media campaigns and loyalty programs, to expand customer base and enhance brand awareness.
  • Conduct regular performance evaluations and provide ongoing training and development opportunities to foster a high-performing team and ensure adherence to company standards.
  • Streamlined processes and optimized workflow efficiencies to improve productivity and reduce operational costs by 15%.
  • Maintained compliance with health and safety regulations, ensuring a clean and sanitary environment for customers and staff.
  • Managed day-to-day operations, including staff scheduling, inventory control, and quality assurance, resulting in improved customer satisfaction ratings.
  • Collaborated with business owners to develop and implement promotional strategies, leading to a 10% increase in sales revenue.
  • Provided leadership and support to frontline staff, fostering a positive work environment and promoting teamwork and collaboration.
  • Resolved customer complaints and inquiries in a timely and professional manner, ensuring a positive experience for all patrons.

Front of House Manager

Bahama Breeze
06.2021 - 08.2022
  • Lead and manage a team of 22 front-of-house staff, including hosts, servers, and bartenders, ensuring exceptional service standards and guest satisfaction.
  • Develop and implement strategies to optimize operational efficiency and improve profitability, resulting in a 18% increase in revenue over 1 year.
  • Conduct regular staff training sessions on service standards, menu knowledge, and upselling techniques to enhance the overall guest experience and drive sales.
  • Monitor inventory levels and collaborate with vendors to ensure timely replenishment of supplies while minimizing waste and reducing costs.
  • Handle guest inquiries, complaints, and feedback in a professional and proactive manner, resolving issues promptly to maintain positive relationships and loyalty.
  • Maintain a clean, organized, and welcoming restaurant environment in compliance with health and safety regulations.
  • Implement marketing initiatives and promotional events to attract new customers and drive repeat business, resulting in a 21% increase in customer retention.

Director of Food and Beverage

The Westin Hotel
09.2019 - 06.2021
  • Lead a dynamic team of professionals in all aspects of food and beverage operations, including restaurant, bar, banquets, and room service, ensuring exceptional service delivery and guest satisfaction.
  • Develop and implement innovative strategies to drive revenue growth, remain below budget targets, and enhance profitability through effective cost control measures and upselling initiatives.
  • Oversee menu planning, procurement, inventory management, and vendor relations to ensure quality standards are consistently met while optimizing operational efficiency.
  • Foster a culture of excellence through continuous training, coaching, and development of staff, resulting in high employee engagement, retention, and productivity.
  • Maintain compliance with health, safety, and sanitation regulations, conducting regular inspections and implementing corrective actions as necessary to uphold standards of cleanliness and hygiene.
  • Collaborate with cross-functional teams, including sales, marketing, and event planning, to execute successful events, promotions, and special initiatives, driving incremental revenue and enhancing the overall guest experience.
  • Monitor industry trends, customer feedback, and competitive landscape to identify opportunities for innovation and improvement, implementing best practices and strategic enhancements to stay ahead of market demands.
  • Cultivate strong relationships with local suppliers, community partners, and industry stakeholders to support sustainable sourcing initiatives, promote brand awareness, and enhance the hotel's reputation as a premier dining destination.

General Manager

Bar Louie
03.2014 - 09.2019
  • Directed all aspects of restaurant operations, including staffing, training, scheduling, and performance management, ensuring smooth day-to-day functioning.
  • Developed and implemented strategic plans to drive revenue growth, optimize costs, and enhance profitability.
  • Led a team of professionals to deliver exceptional customer service, resulting in increased customer satisfaction scores.
  • Established and maintained strong vendor relationships, negotiating contracts to secure favorable terms and pricing.
  • Implemented effective marketing and promotional strategies to attract new customers and retain existing ones.
  • Ensured compliance with health and safety regulations, maintaining a clean and safe environment for both staff and patrons.
  • Conducted regular financial analysis and reporting to monitor performance against targets and identify areas for improvement.
  • Fostered a positive work culture and team morale through effective communication, recognition programs, and team-building activities.

General Manager

Ziggy's NC
10.2011 - 02.2014
  • Oversee all aspects of venue operations, including event planning, budgeting, staffing, and customer service, to ensure the venue's success and profitability.
  • Develop and implement strategic initiatives to drive revenue growth and improve operational efficiency.
  • Lead a diverse team of staff members, including bartenders, security personnel, and administrative staff, fostering a positive work environment and ensuring high levels of employee morale and productivity.
  • Coordinate with tour manager, promoters, and artists to secure high-quality entertainment acts and events that align with the venue's brand and target audience.
  • Manage vendor relationships and negotiate contracts to ensure the procurement of necessary goods and services at competitive rates.
  • Monitor and analyze financial performance metrics, such as revenue, expenses, and profitability, and implement corrective actions as needed to achieve financial targets.
  • Implement and enforce venue policies and procedures related to safety, security, and compliance with regulatory requirements.
  • Oversee marketing and promotional activities to drive ticket sales and increase brand awareness, utilizing various channels such as social media, email marketing, and advertising campaigns.
  • Cultivate strong relationships with patrons and stakeholders to enhance the venue's reputation and foster a loyal customer base.
  • Stay abreast of industry trends and competitor activities to identify opportunities for innovation and improvement.

Education

Bachelor of Science - Law (Pre-Law)

Guilford Technical Community College
Jamestown, NC

Skills

  • Cost Control
  • Sales Growth
  • Creativity and Innovation
  • Operations Management
  • Team Development
  • Sales Leadership
  • Leadership and team management
  • Strategic planning and execution
  • Customer service excellence
  • Budgeting and financial management
  • Marketing and promotional strategies
  • Inventory management and procurement
  • Compliance and regulatory standards
  • Problem-solving and decision-making
  • Communication and interpersonal skills
  • Adaptability and flexibility
  • Hiring Procedures
  • Safety and Sanitation Standards
  • Sales Planning
  • Guest Relations
  • Staff Leadership
  • Disciplinary Action
  • Resource Allocation
  • Production Records
  • Hiring Standards
  • Safe Work Practices
  • Portion Control
  • Food Safety Management
  • Regulatory Compliance
  • Customer Service
  • Staff Supervision
  • Quality Control
  • Proper Storage Procedures
  • Corrective Actions
  • Customer Needs Assessments
  • Employee Performance Evaluations
  • Ingredient Management
  • Loss Prevention Strategies
  • Price Negotiation
  • Waste Reduction
  • Suggestive Selling
  • Hospitality Management
  • Brand Loyalty
  • Portion Standards
  • Process Evaluations
  • P&L Responsibility
  • Guest Inquiries
  • Menu Pricing and Writing
  • High-Volume Environments
  • Delegating Assignments and Tasks
  • Profit Target Achievement
  • Liquor Law Compliance
  • Accounts Payable and Accounts Receivable
  • Compliance Requirements
  • Profit Margins
  • Teamwork and Collaboration
  • Dietary Restrictions
  • Performance Goals
  • Labor and Overhead Cost Estimation
  • Managing Deliveries
  • Service Delivery Management
  • Analyzing Finances
  • Managing Reservations and Large Parties
  • Billing and Payment Processing
  • Margin Goals
  • Control Inventory Costs
  • Critical Thinking
  • Station Preparation
  • Cook Foods
  • Counting Money
  • Facilities Planning
  • Ingredient Restocking
  • Fire Safety Regulations
  • Monitoring Food Preparation
  • Serve Customers
  • Growth Plans
  • Guest Interaction
  • Invoice Logging
  • Procedure Preparation
  • Monetary Transactions
  • Manage Promotions
  • Facility Policies and Procedures
  • Staffing and Sales Reporting
  • Vendor Contracts
  • Equipment Maintenance
  • Chef Consultations
  • Anticipating Problems
  • Schedule Crew Members
  • Reading Comprehension
  • Front of House Management
  • Statistical Recording
  • Supply Ordering and Management
  • Calendar and Scheduling Software
  • POS Terminal Operation
  • Catering Services
  • Staff Scheduling
  • Professional Relationships
  • Delivery Storage
  • Safe Handling Standards
  • Calm and Pleasant Demeanor
  • Inventory Management Software
  • Rotation Procedures
  • Purchasing
  • Tool Preparation

Certification

ServSafe Certification in Management for FOH and BOH

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

General Manager of Food Service

Cinnabon
09.2022 - Current

Front of House Manager

Bahama Breeze
06.2021 - 08.2022

Director of Food and Beverage

The Westin Hotel
09.2019 - 06.2021

General Manager

Bar Louie
03.2014 - 09.2019

General Manager

Ziggy's NC
10.2011 - 02.2014

Bachelor of Science - Law (Pre-Law)

Guilford Technical Community College

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