Crystal Williams-Jackman
Houston,TX
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
15
15
years of professional experience
Work History
Customer Service Supervisor
Elevate
03.2024 - 09.2024
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
Customer Care Agent
SelectQuote
01.2021 - 11.2023
- Adhered strictly to data protection guidelines, ensuring that the confidential information of customers was treated with utmost respect and diligence throughout all interactions.
- Improved first-call resolution rates through thorough research of complex cases before escalating them to higher-level support teams.
- Provided empathetic assistance to distressed customers, demonstrating genuine concern for their needs and fostering brand loyalty.
- Built rapport with clients, resulting in increased customer loyalty and positive feedback.
- Maintained up-to-date knowledge of products and services to effectively assist customers with their needs.
Customer Service Representative
Amazon
07.2015 - 11.2020
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
Kingtel Services
01.2010 - 03.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate of Science - Legal Office Administration
Kingsborough Community College
Brooklyn, NY06-2007
Skills
- Problem-Solving
- Time Management
- Customer Service
- Team Building and Leadership
Timeline
Customer Service Supervisor
Elevate
03.2024 - 09.2024
Customer Care Agent
SelectQuote
01.2021 - 11.2023
Customer Service Representative
Amazon
07.2015 - 11.2020
Customer Service Representative
Kingtel Services
01.2010 - 03.2015
Associate of Science - Legal Office Administration
Kingsborough Community College
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