Crystal Jackson
Cañon City,CO
Summary
Professional healthcare leader with strong background in clinical management and patient care. Adept at fostering team collaboration and adapting to evolving needs, ensuring high standards and effective outcomes. Demonstrates expertise in staff supervision, patient advocacy, and resource allocation, consistently driving quality improvements and operational efficiency. Known for reliability and results-oriented approach in dynamic healthcare environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Nurse Clinical Manager
Sangre De Cristo Community Care
05.2021 - Current
- Partnered with executive leadership to align clinical goals with organizational objectives for enhanced patient outcomes.
- Supported successful Joint Commission accreditation surveys through diligent preparation activities including policy review/update exercises and mock survey events.
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Regularly evaluated employee performance and provided feedback.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Enhanced staff performance through regular training, mentoring, and professional development opportunities.
- Fostered a positive work culture by recognizing employee achievements and addressing any concerns proactively.
- Managed budgets and allocated resources effectively to ensure sufficient staffing levels and the availability of necessary equipment and supplies.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Maintained a safe and healthy environment for patients and staff by enforcing infection control measures and safety policies.
RN Case Manager
Sangre de Cristo Hospice
10.2020 - 05.2021
- Collaborated with physicians to optimize medication regimens for symptom control in terminally ill patients.
- Recognized and understood specific stages of dying process, providing comfort-based care during vulnerable times.
- Provided emotional support to patients and their families during the end-of-life process, promoting dignity and comfort.
- Ensured timely delivery of medical treatments for optimal symptom management while maintaining a high level of compassion.
- Managed complex caseloads effectively, prioritizing tasks based on patient acuity levels.
- Monitored and evaluated patient progress, adjusting care plans accordingly for best possible outcomes.
- Educated patients and families about illness progression, treatment options, and available resources for additional support.
- Conducted family meetings facilitating discussions surrounding goals of care, advance directives establishment or modification.
- Improved patient care by developing and implementing comprehensive hospice nursing plans tailored to individual needs.
- Taught family members and caregivers various ways to manage patients' pain, how to check for vital signs and proper methods for dressing changes.
- Assisted in training new hospice nurses, sharing expertise in end-of-life care best practices.
RN Case Manager
Argus Home Healthcare
06.2020 - 10.2020
- Managed support services and fostered communication among social workers, therapists, hospital staff, and patients.
- Enhanced patient care by developing comprehensive care plans and coordinating with interdisciplinary healthcare teams.
- Navigated regulatory requirements effectively, ensuring proper documentation and compliance with relevant laws and guidelines.
- Evaluated patient histories, complaints, and current symptoms.
- Educated patients and caregivers on healthcare protocols and processes.
- Reduced hospital readmission rates through effective case management and patient education on self-care techniques.
- Improved patient satisfaction scores by providing timely follow-ups and addressing concerns promptly.
RN Case Manager Home Health
Interim Home Health Care
09.2019 - 06.2020
- Evaluated patient histories, complaints, and current symptoms.
- Educated patients and caregivers on healthcare protocols and processes.
- Promoted adherence to treatment plans by conducting regular follow-up visits and providing ongoing support to patients.
- Educated patients and families on available community resources, facilitating access to necessary support services.
- Reduced hospital readmission rates through effective case management and patient education on self-care techniques.
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Managed patients recovering from medical or surgical procedures.
- Educated family members and caregivers on patient care instructions.
RN
Centura Home Health
03.2012 - 09.2019
- Educated patients on disease management and self-care techniques, promoting lifestyle changes for improved health.
- Monitored patient reactions to drugs and carefully documented findings.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Managed care from admission to discharge.
- Managed patient caseloads effectively, ensuring timely interventions and thorough follow-ups to mitigate potential complications.
- Implemented infection control measures within the unit, maintaining a safe environment for both patients and staff members.
- Utilized advanced clinical skills such as wound care management or IV therapy administration, leading to faster recovery times for patients treated under my supervision.
- Developed strong relationships with patients'' families, providing emotional support while addressing concerns or questions about care plans.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Managed patients recovering from medical or surgical procedures.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
Education
Bachelor of Science - Nursing
Western Governors University
Salt Lake City, UT12-2024
Associate - Nursing
Garden City Community College
Garden City, KS05.2010
Skills
- Clinical Leadership
- Healthcare Regulations Compliance
- Patient Safety
- Medical Documentation
- Clinical assessment
- Nursing Staff Supervision
- Scheduling Coordination
- Performance Improvement
- Patient Care
- Effective Communication
- Training and mentoring
- Team Meetings
- Nursing protocols
Certification
- Colorado Driver's License
- Basic Life Support Certification (BLS)
- Sexual Orientation Gender Identity Nursing, Western Governors University, 10,2024
- ELNEC: Palliative Nursing. Western Governors University, 9,2024
- AMNH, Genetics, Genomics, Genethics. Western Governors University. 9, 2024
- Registered Nurse License (RN) - State Board of Nursing.
Timeline
Nurse Clinical Manager
Sangre De Cristo Community Care
05.2021 - Current
RN Case Manager
Sangre de Cristo Hospice
10.2020 - 05.2021
RN Case Manager
Argus Home Healthcare
06.2020 - 10.2020
RN Case Manager Home Health
Interim Home Health Care
09.2019 - 06.2020
RN
Centura Home Health
03.2012 - 09.2019
Associate - Nursing
Garden City Community College
- Colorado Driver's License
- Basic Life Support Certification (BLS)
- Sexual Orientation Gender Identity Nursing, Western Governors University, 10,2024
- ELNEC: Palliative Nursing. Western Governors University, 9,2024
- AMNH, Genetics, Genomics, Genethics. Western Governors University. 9, 2024
- Registered Nurse License (RN) - State Board of Nursing.
Bachelor of Science - Nursing
Western Governors University
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