Summary
Overview
Work History
Education
Skills
LINKS
Timeline
Generic

Crystal Jackson

Pflugerville

Summary

Business Office Specialist with proven track record in managing administrative teams within high-pressure healthcare settings. Skilled in healthcare regulations, file management, patient scheduling, medical billing, and electronic health records. Experienced Teaching Assistant dedicated to supporting educators and enhancing student learning outcomes. Committed to fostering positive relationships with individuals from diverse backgrounds.

Overview

15
15
years of professional experience

Work History

Educational Assistant

PFISD
12.2024 - Current
  • Supported individualized education plans by assisting students with diverse learning needs.
  • Facilitated classroom activities, promoting engagement and active participation among students.
  • Collaborated with teachers to develop instructional materials tailored for varied learning styles.
  • Maintained a positive learning environment, fostering respect and cooperation among students.
  • Monitored student progress, providing feedback to educators for continuous improvement in teaching strategies.
  • Developed strong rapport with students, fostering trust and mutual respect to create a positive classroom atmosphere conducive to learning.
  • Supported students with special needs by adapting lessons and providing necessary accommodations in collaboration with special education staff.

Sales Associate Manager

Hidden Gems Auto
11.2017 - 11.2024
  • Cultivate client relationships to ensure high customer satisfaction and retention.
  • Train new hires on sales policies and procedures to maintain consistent performance.
  • Analyze customer feedback for service improvements, enhancing overall experience.
  • Supervise daily operations and sales staff, ensuring exceptional service delivery.
  • Develop and monitor advertising budgets to optimize marketing efforts.
  • Spearheaded sales team to exceed targets, implemented data-driven strategies, and optimized customer experience, resulting in substantial revenue growth.

Insurance Verification Specialist

USPI - United Surgical Partners International
05.2022 - 02.2024
  • Efficiently verify patient benefits and insurance coverage, ensuring timely payment processing.
  • Act as liaison among patients, providers, and insurers, ensuring accurate information collection.
  • Maintain detailed documentation on pre-authorization requests, denials, and appeals.
  • Develop extensive knowledge of insurance plans, including Medicare and Medicaid regulations.
  • Streamlined insurance verification process, reducing pre-appointment delays and enhancing patient satisfaction. Developed expertise in Medicare and Medicaid regulations.
  • Optimized benefit eligibility checks, leading to faster adjudication for payments. Improved liaison efficiency between patients, providers, and insurance carriers.

Remote Data Entry/ Customer service specialist

CDC
09.2020 - 05.2022
  • Streamlined documentation, reducing call handling time, maintaining high accuracy.
  • Provided accurate assistance for information/referral calls, meticulously documenting interactions.
  • Maintained up-to-date knowledge of contract specifications, ensuring consistent service quality.
  • Collaborated with supervisors to resolve complex issues, ensuring timely solutions.
  • Analyzed call patterns to optimize information delivery, enhancing service efficiency.

Patient Access Representative

St. Davids North Austin Medical Center
12.2012 - 02.2017
  • Followed up with payers on claim payment status, ensuring timely resolution and accurate data entry.
  • Identified and corrected insurance coverage discrepancies, enhancing data accuracy.
  • Researched payer guidelines for authorizations, coding, and billing, ensuring compliance.
  • Interpreted Explanation of Benefits, communicating relevant details to departments.
  • Coordinated communication among patients, families, medical staff, and regulatory agencies.
  • Streamlined insurance verification process, reducing claim rejections and enhancing patient financial experience at St. Davids North Austin Medical Center.
  • Optimized patient registration workflow, ensuring accurate data entry and compliance with healthcare regulations, leading to improved operational efficiency.

Patient Care Technician

State Of Texas
06.2010 - 12.2012
  • Consulted with supervisors on family programs, ensuring tailored care plans for individual needs.
  • Maintained detailed client records, reporting changes to management for timely interventions.
  • Transported clients to appointments, ensuring adherence to schedules and client safety.
  • Monitored vital signs and medication under professional guidance, enhancing client well-being.
  • Participated in case reviews, collaborating with care teams to optimize client outcomes.

Education

High School Diploma -

Elgin High School
Elgin, TX
01.2007

Skills

  • Credit and Collections - Experienced
  • Process Improvement - Experienced
  • Customer Service - Experienced
  • Records Management - Experienced
  • Data Entry - Experienced
  • Office Management - Experienced
  • Financial Administration - Experienced
  • Helping students with special needs
  • Small group and individual assistance
  • Classroom organization
  • Special education
  • Teacher support and collaboration

LINKS

LinkedIn

Timeline

Educational Assistant

PFISD
12.2024 - Current

Insurance Verification Specialist

USPI - United Surgical Partners International
05.2022 - 02.2024

Remote Data Entry/ Customer service specialist

CDC
09.2020 - 05.2022

Sales Associate Manager

Hidden Gems Auto
11.2017 - 11.2024

Patient Access Representative

St. Davids North Austin Medical Center
12.2012 - 02.2017

Patient Care Technician

State Of Texas
06.2010 - 12.2012

High School Diploma -

Elgin High School

Similar Profiles

CREATE PROFILE