Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Crystal Jackson

Newport News,Va

Summary

Customer service professional with 15 years of experience in the medical field. Proven ability to communicate effectively and support organizational objectives. Compassionate Certified Nursing Assistant with experience in diverse healthcare settings including long-term care, assisted living, and rehabilitation facilities. Possess strong clinical skills such as vital sign monitoring, patient hygiene assistance, and medication administration. Noted for ability to foster relationships with patients and their families while maintaining professional boundaries. Previous roles demonstrate positive impact on patient satisfaction and quality of care.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Psychiatric Technician

Eastern State Hospital
Williamsburg, Virginia
08.2024 - Current
  • Provided direct patient care and monitored patients' physical, mental, and emotional status.
  • Maintained accurate records of patient progress including daily notes on individuals' moods, activities, interactions with others.
  • Assisted psychiatrists in the assessment of patient behavior and provided feedback to the treatment team.
  • Assisted in developing and implementing individualized care plans for patients.
  • Observed patient behaviors and reported any changes or concerning issues to the psychiatrist or nurse practitioner.

Dialysis Technician

Davita
Williamsburg, Va
08.2021 - 02.2024
  • Setting up and ensuring dialysis machines are working properly.
  • Observe patients during treatment.
  • Monitor vitals to ensure a safe treatment experience at the clinic.
  • Instruct patients and family on health issues and concerns while battling with Kidney disease.
  • Setting up water room to make sure that the water system is ready to use before and during treatment.
  • Working with nurses and doctors to insure the patient access and catheter are working correctly.
  • Contacting the hospital to set up appointments for surgery Educating new patients on access placement.
  • Identified and reported any adverse reactions or changes in patient condition to the supervising nurse.

Dialysis Technician

Fresenuis
Newport News, Va
03.2020 - 04.2021
  • Setting up and ensuring dialysis machines are working properly.
  • Observe patient during treatment.
  • Monitor vitals to ensure a safe treatment experience at the clinic.
  • Educate patients and their family on health issues and concerns dealing with kidney disease.
  • Setting up the water room to make sure the dialysis water system is ready for the start of treatment and during treatment.
  • Identified and reported any adverse reactions or changes in patient condition to the supervising nurse.

Certified Nursing Assistant

Interim Home Health care
Newport News, VA
03.2015 - 12.2019
  • Used mobility devices to transport patients.
  • Helped residents walk with or without self-help devices.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation, as well as bating, grooming and dressing.
  • Observed patients for any changes in their physical or mental condition.
  • Reported changes in patient condition to registered nurse or physician.
  • Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.

  • Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.

Hospice House Manager

Home Helpers
Yorktown, Va
06.2010 - 03.2015
  • Supported patients and families during their difficult time
  • Collaborated with Doctors, Nurses, social workers and Funeral Homes
  • Facilitated bereavement counseling sessions for family members following a death.
  • Observed changes in patients' condition and reported any unusual findings to the RN Case Manager.
  • Helped patients maintain dignity during difficult times.

Team Coordinator

NCO Financial
Hampton, VA
03.2008 - 03.2011
  • Provided training and support to new employees to ensure they understand their job responsibilities.
  • Supervised a team of 20 employees that provided customer and sale option to switch to T-Mobile wireless services.
  • Analyzed customer feedback data to determine areas where improvements can be made.
  • Gathered feedback from clients regarding their experience working with the team and shared it with leadership.

Quality Assurance Manager

West Communications
Hampton, VA
08.2003 - 07.2008
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Supervising Quality Assurance Agents in maintaining client goals and objections while monitoring customer service agent phone calls.
  • Promoted good working relationship with team leaders and business partners.

Education

Lafayette High School
01.1997

Skills

  • HIPAA
  • Alarm response
  • Medication Administration
  • Patient Health Education
  • Compliance with regulatory guidelines
  • Safety Monitoring
  • Records Management
  • Direct Patient Care
  • Complaint resolution
  • Scheduling
  • Inbound and Outbound Calling
  • Customer Service

Certification

  • Phlebotomy Technician 03/09/25
  • Certified Clinical Hemodialysis Technician 06/30/21
  • First Aid/CPR, 04/25/23
  • CNA 11/14/2011
  • Fluent in Windows, Excel, Word Internet, Basic Office equipment

References

  • Latashia Wynn, (305) 506-5196
  • Jude Rodgers, (757)344-3029
  • Kelly Baskett, (757)206-4180

Timeline

Psychiatric Technician

Eastern State Hospital
08.2024 - Current

Dialysis Technician

Davita
08.2021 - 02.2024

Dialysis Technician

Fresenuis
03.2020 - 04.2021

Certified Nursing Assistant

Interim Home Health care
03.2015 - 12.2019

Hospice House Manager

Home Helpers
06.2010 - 03.2015

Team Coordinator

NCO Financial
03.2008 - 03.2011

Quality Assurance Manager

West Communications
08.2003 - 07.2008

Lafayette High School

Similar Profiles

CREATE PROFILE