Crystal Jackson
Norcross,GA
Summary
Compassionate Healthcare Professional with strong foundation in Practical Nursing coursework and experience in customer service and administrative support. Built trust with diverse individuals while maintaining accurate records and adhering to safety and sanitation protocols. Delivered safe, precise, and empathetic patient care, contributing effectively to clinical or laboratory teams.
CERTIFICATIONS: Certified Phlebotomy Technician
CPR/BLS
Overview
1
1
Certification
12
12
years of professional experience
Work History
Lead Teacher
Primrose Schools Duluth West
Duluth, Georgia
11.2024 - Current
- Supervised and supported daily care and well-being of students, fostering a nurturing and structured environment
- Observed and documented student behavior and progress, identifying health-related concerns to inform interventions
- Communicated effectively with parents and staff regarding student needs and development
- Maintained strict sanitation and safety standards, ensuring a clean and healthy setting for student learning
Certified Phlebotomy Technician
Atlanta Plus Primary & Urgent Care
Lilburn, Georgia
08.2024 - 04.2026
- Collected venous and capillary specimens for primary and urgent care patients.
- Verified patient identity and prepared blood draw supplies.
- Labeled specimens accurately and maintained detailed laboratory records to ensure traceability.
- Labeled patient samples, double-checking information for accuracy.
- Adhered to infection control protocols during procedures. and safety protocols during phlebotomy procedures.
- Sanitized work area after each patient to prevent contamination and ensure safety during procedures.
- Maintained an organized and safe working environment, adhering to OSHA standards to promote workplace safety.
- Labeled specimens accurately with patient information and collected data.
Lead Teacher
Primrose Schools
Peachtree Corners, Georgia
10.2019 - 11.2024
- Monitored student health, safety, and daily activities to ensure a supportive learning environment
- Maintained hygienic classroom conditions through regular cleaning and infection control practices to promote student well-being
- Organized and documented student records systematically to facilitate effective communication and tracking of student progress.
- Built trust with students and families through compassionate communication
Customer Service Representative
Fogelman Management
Norcross, Georgia
12.2018 - 03.2020
- Resolved client concerns promptly and professionally, enhancing overall client satisfaction
- Provided high-quality service consistently, contributing to the achievement of client satisfaction targets
- Managed accurate records and coordinated appointments, supporting efficient operations
Assistant Manager
UPS
Easton, PA
01.2015 - 07.2017
- Supervised staff while maintaining operational and inventory records to support efficient operations
- Strengthened customer relations through effective problem-solving and proactive communication
- Enforced safety protocols to maintain a secure work environment and ensure compliance with company regulations
Education
Certificate - Phlebotomy
Phlebotomy Training Specialist
Chamblee, GA12-2024
Certificate - Nursing
Essex County College
Newark, NJ10-2009
High School Diploma -
East Orange Campus High School
East Orange, NJ06-2006
Skills
- Venipuncture
- Dermal Punctures
- Heel Sticks (Pediatrics)
- Urinalysis
- Centrifuge
- Laboratory procedures
- Specimen documentation
- Specimen transport
- Blood Glucose Levels
- Patient Intake
- Patient Care
- Infection Control
- HIPAA & OSHA
- Medical Terminology
- EMR Software
- Administrative Skills
- Data Entry
- Customer Service
- Microsoft Office
- Microsoft Excel
- Microsoft PowerPoint
- Strong Interpersonal
- Communication Skills
- Accounting
- Microsoft PowerPoint
- Accounting
Certification
- certified phlebotomy technician
Timeline
Lead Teacher
Primrose Schools Duluth West
11.2024 - Current
Certified Phlebotomy Technician
Atlanta Plus Primary & Urgent Care
08.2024 - 04.2026
Lead Teacher
Primrose Schools
10.2019 - 11.2024
Customer Service Representative
Fogelman Management
12.2018 - 03.2020
Assistant Manager
UPS
01.2015 - 07.2017
Certificate - Phlebotomy
Phlebotomy Training Specialist
Certificate - Nursing
Essex County College
High School Diploma -
East Orange Campus High School