Crystal James
Mount Dora,FL
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients, families, and referral sources, through empathetic communication, respectful attitude and excellent customer service.
Overview
13
13
years of professional experience
Work History
Supervisor of Admissions, RN
Universal Health Services
Orlando, FL
11.2019 - Current
- Applied leadership and problem-solving abilities to optimize team efficiency and streamline workflows within a 20+ employee admissions department.
- Handled customer complaints, resolved issues and assisted in procedural reform to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas for team members.
- Effectively communicated with patients via telephone to schedule in-person triage assessments.
- Reviewed clinical documents to ensure accuracy.
RN, Admissions
Universal Health Services
Orlando, FL
10.2012 - 11.2019
- Offered excellent care to diverse patient populations in a 176 bed facility, skillfully triaging patients based on their acuity levels and ensuring proper hospital admission.
- Responded promptly to safety and security incidents, implementing crisis prevention measures to effectively manage and defuse situations.
- Assessed and evaluated mental health needs for high-paced admissions department, collaborating with a multidisciplinary team to implement, oversee, and modify personalized care plans.
- Evaluated incoming faxes, establishing a strong partnership with local hospitals and community referral sources to facilitate the admission process for individuals in need of mental health services
- Coordinated with on-call physicians to staff new patient admissions and secure medication orders.
Registered Nurse
Leesburg Regional Medical Center
Leesburg, FL
02.2011 - 10.2012
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Initiated intravenous fluid administration, medication delivery, and accurate documentation of patient records including food and fluid intake and output.
- Managed caseload of 5-7 patients simultaneously by providing bedside care, treatments, IV therapy and wound care.
- Educated patients, families and caregivers on diagnosis and prognosis, medication management, disease process and management and lifestyle options.
- Adhered to HIPAA laws and data procedures to ensure privacy and prevent breaches.
Education
Associate of Science - Nursing
Valencia College
Orlando, FL12.2009
Bachelor of Science - Nursing
Western Governors University
Salt Lake City, UTSkills
- Multistate RN License
- 10 years nursing experience in direct patient care
- Department Leadership
- Policy Enforcement
- Process Improvement
- Training and mentoring
Timeline
Supervisor of Admissions, RN
Universal Health Services
11.2019 - Current
RN, Admissions
Universal Health Services
10.2012 - 11.2019
Registered Nurse
Leesburg Regional Medical Center
02.2011 - 10.2012
Associate of Science - Nursing
Valencia College
Bachelor of Science - Nursing
Western Governors University
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