Crystal Jansen

• Answer and screen calls to provide information, schedule appointments and take detailed messages.
• Complete business correspondence, transcription, and data entry.
• Manage multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.
• Confer with customers by telephone, chat or email to provide information.
• Enhance client satisfaction by efficiently managing and organizing schedules, appointments, and travel arrangements.
• Keeping an extensive contact list updated with new contacts and changes to existing contacts.
• Upholding the highest standard of confidentiality when handling sensitive information related to clients personal or business affairs.
• Execute travel arrangements by researching and booking flights and accommodations.
• Managing electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
• Ordering gifts for clients for holidays and in recognition of special accomplishments.
• Increasing client satisfaction by providing comprehensive support and troubleshooting for technical issues encountered during virtual meetings.
• Conducting thorough research for projects, contributing to well-informed strategies and decision-making processes.
• Managing phone and email correspondence and handling incoming and outgoing mail and faxes.
• Opening and properly distributing incoming mail to promote quicker response to client inquiries.
• Building and maintaining excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Aiding new customers during e-commerce service registration processes to enable return patronage.
• Verifying quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
• Soliciting feedback from served customers to discern service weaknesses and positively shape future service interactions.

*Stated company as Press Operator

*Promoted to Team Lead

*Interim Quality Control Specialist for a 4 month period

while maintaining position and duties of Team Lead

• Helped maintain clean workspaces that complied with 5S standards for optimal organization, efficiency, and productivity within the facility.
• Inspected final products to assess compliance with quality standards and established tolerances.
• Participated in troubleshooting efforts when problems arose during the manufacturing process in order to minimize disruptions to production schedules.
• Documented production information via daily system logs and discussed issues with management.
• Consistently met production targets through effective time management, prioritization of tasks, and teamwork.
• Mentored new hires on company policies, standard operating procedures, and specific job responsibilities to foster a supportive work environment.
• Improved product quality by adhering to strict quality control measures, conducting inspections, and promptly addressing any issues.
• Conducted root cause analysis for defects in finished products, implementing corrective actions to prevent future occurrences of similar issues.
• Utilized various tools such as calipers, micrometers, or gauges for precise measurements during the assembly process to ensure consistent product quality.
• Reviewed and updated standard work instructions to reflect any changes in processes or equipment, ensuring accuracy and consistency for all team members.

Started employment as an Inbound CS Representative

Promoted to Escalations Email Coordinator

Promoted to Cancellations/Data Entry

Promoted to Quality Assurance

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
• Utilized CRM software to track customer interactions, ensuring accurate documentation of all correspondence for future reference.
• Maintained a high level of accuracy in all email correspondences, ensuring that customers received clear and concise information to address their inquiries effectively.
• Managed and responded to team-leading volume of support tickets and chats submitted via email and through support portal.
• Demonstrated adaptability when faced with changes in processes or procedures, quickly implementing new strategies with minimal disruptions to workflow or customer satisfaction levels.
• Gathered feedback from departing customers to identify areas for improvement in products or services offered.
• Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
• Enhanced team productivity with accurate and timely data entry tasks.
• Answered phone calls, relayed messages, scanned documents and completed data entry.
• Supported administrative staff with document management, ensuring timely filing and data entry.
• Developed proficiency in using various software programs for efficient data entry operations.
• Reduced errors in data entry by maintaining accurate records and double-checking information.
• Conducted training sessions for new hires, ensuring consistent level of service across team.
• Implemented and developed customer service training processes.
• Followed-through on all critical inter-departmental escalations to increase customer retention rates.
• Reduced process inconsistencies and effectively trained team members on best practices and protocols.
• Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
• Worked independently on assignments involving varied and complex issues without direct supervision.
• Took notes on interviews and other workplace investigations, compiled records and organized documentation for cases.
• Monitored employees for compliance with equal opportunity laws, identified violations and implemented corrective action.