Crystal Janson
The Dalles
Summary
To secure a challenging position to fully utilize my training and skills, while making a significant contribution to the success of the company. Experienced Lead Server with proven background in high-volume restaurant environments. Known for strong leadership skills, ability to train and motivate team members, as well as maintain top-notch customer service standards. Contributed significantly to increased customer satisfaction and repeat business in previous roles by ensuring quality dining experiences.
Overview
13
13
years of professional experience
2
2
Certifications
Work History
Practice Manager
Adventist Health
The Dalles
09.2020 - Current
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
- Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
- Supported entire practice's staff, which boosted efficiency and improved overall process flow.
- Communicated with patients with compassion while keeping medical information private.
- Provided leadership and guidance to the medical team in order to meet goals and objectives.
- Motivated staff by offering direction and providing constructive feedback.
Bartender Supervisor
Dufur Tavern
Dufur
08.2022 - 05.2023
- Trained new staff on cocktail preparation and customer service standards.
- Maintained cleanliness and organization of bar area for efficiency.
- Provided exemplary customer service at all times while interacting with patrons.
- Monitored daily sales transactions to ensure accuracy.
- Supervised day-to-day operations of the bar area ensuring compliance with health codes and sanitation standards.
- Ensured that all customers were properly ID'd before being served alcoholic beverages.
Server / Front desk
Balch Hotel
Dufur
05.2020 - 01.2021
- Provided exceptional customer service in fast-paced dining environment.
- Managed table assignments to ensure efficient service flow.
- Processed guest orders accurately using point-of-sale system.
- Resolved customer complaints effectively to enhance guest satisfaction.
- Assisted in training new servers on restaurant policies and procedures.
Regional Manager, Sales rep, Store manager
TCC Verizon Wireless Premium Retailer
The Dalles
01.2013 - 06.2017
- Team building skills
- One on One coaching
- Hiring
- Scheduling
- Training sales reps to meet goals
- Multi Managing 40 + people
Education
Diploma -
The Dalles High School
The Dalles, ORAssociates Degree - Science
Columbia Gorge Community College
The Dalles, ORSkills
- Practice operations
- Staff management
- Billing and coding
- Patient communication
- Policy compliance
- Customer relationship management
- Customer service
- Efficient communication
- Conflict resolution
- Dietary restrictions knowledge
- Order accuracy
- Point of sale operation
- Team collaboration
Certification
OLCC
References
Available Upon Request
Timeline
Bartender Supervisor
Dufur Tavern
08.2022 - 05.2023
Practice Manager
Adventist Health
09.2020 - Current
Server / Front desk
Balch Hotel
05.2020 - 01.2021
Regional Manager, Sales rep, Store manager
TCC Verizon Wireless Premium Retailer
01.2013 - 06.2017
Diploma -
The Dalles High School
Associates Degree - Science
Columbia Gorge Community College