Crystal Jean

• Operated cash register to record transactions accurately and efficiently.
• Learned duties for various positions and provided backup at key times.
• Performed cash, card, and check transactions to complete customer purchases.
• Worked with floor team and managers to meet wide range of customer needs.
• Conducted inventory counts by adding each item in stock and documenting in computer system.
• Set up new sales displays each week with fresh merchandise.
• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
• Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
• Excellent communication skills, both verbal and written.
• Organized and detail-oriented with a strong work ethic.
• Gained strong leadership skills by managing projects from start to finish.
• Developed strong organizational and communication skills through coursework and volunteer activities.

Managed night audit processes to ensure accurate financial reporting.

• Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
• Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
• Processed refunds and exchanges in accordance with company policy.
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
• Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
• Communicated with customers and team members to solve problems.
• Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.

• Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
• Assisted customers by answering questions and fulfilling requests.
• Monitored areas for security issues and safety hazards.
• Boosted customer loyalty and retention.
• Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
• Quickly and accurately counted drawers at start and end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Increased customer loyalty and retention.
• Processed both cash and card purchases and returns.
• Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
• Trained team members on cash register operation and cash handling.
• Communicated with customers and team members to solve problems.

• Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
• Restocked and organized merchandise in front lanes.
• Operated POS cash register and equipment to collect payments.
• Handled cash with high accuracy and took care to check bills for fraud.
• Used POS system to enter orders, process payments and issue receipts.
• Responded to customer requests for products, services, and company information.
• Investigated and resolved accounting, service and delivery concerns.
• Identified and resolved discrepancies and errors in customer accounts.
• Resolved associate, tool and service delivery issues revealed by statistical reports.