Crystal Jenkins
Ocala,FL
Summary
Skilled in customer service and relationship building, I excel in hands on training teams to exceed quality standards while maintaining meticulous records and ensuring compliance with safety.
Experienced with managing scale house operations efficiently. Utilizes strong data entry and record-keeping skills to ensure accurate documentation and seamless workflow. Knowledge of customer service practices and regulatory compliance, ensuring professional and reliable service delivery.
Professional with strong analytical and organizational skills, ready to manage scale house operations effectively. Known for reliable and teamwork. Expertise includes inventory management, data entry, with using of word, and excel. Valued for problem-solving abilities and maintaining high standards of accuracy and efficiency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Housekeeping Supervisor
Pretty & Clean Housekeeping Services
02.2014 - Current
- Supervised daily operations of housekeeping team, ensuring quality standards and compliance with safety.
- Coordinated scheduling for housekeeping staff, balancing workloads to meet operational demands effectively.
- Completed schedules, shift reports, and other business documentation.
- Improved efficiency, introducing digital task management system for tracking housekeeping duties, within the clients homes.
Scale House Operator
Waste Pro
05.2019 - 11.2025
- Operated scale house equipment to accurately weigh incoming and outgoing vehicles.
- Ensured compliance with safety regulations and company policies during scale operations.
- Maintained accurate records of waste materials for reporting and analysis purposes.
- Collaborated with drivers to facilitate efficient waste disposal procedures.
- Sales of material to custom's.
- Entering hours into Dossier for the running machines.
- Keep budget for the material sale for the month.
- Operated weigh scales and issued tickets when necessary.
- Complied with safety regulations to avoid potential injuries and support company goals.
- Answered customer calls professionally and routed to appropriate person.
- Communicated with operators to share information related to product.
- Provided superior customer service through attentive listening, clear communication, and positive interactions with clients from diverse backgrounds.
- Strengthened team morale through proactive problem-solving efforts related to workflow challenges and potential conflicts between team members or departments.
Social Cafe Manager
Lucky Brothers Cafe
04.2016 - 01.2019
- Oversaw daily operations, ensuring efficient workflow and high-quality customer service.
- Trained and mentored staff, fostering a positive team environment and enhancing employee retention.
- Implemented inventory management systems, reducing waste and optimizing supply chain processes.
- Developed promotional strategies that increased customer engagement and boosted sales revenue.
- Monitored financial performance, identifying trends to inform budget adjustments and cost-saving measures.
- Cultivated relationships with suppliers, negotiating contracts to secure favorable terms for the cafe.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
Education
HHAP - HOME CARE
EXPRESS TRAINING SERVICES
Ocala, FL03-2016
FIRST AID CPR - HHAP
EXPRESS TRAINING SERVICE
Ocala, FL03-2016
Skills
- Cleaning and sanitation
- Guest relations
- Customer service-focused
- Customer service
- Supply inventory management
- Data entry proficiency
- Document management
- Accurate recordkeeping
- Material assessment
- Product weighing
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Visual inspection
- Relationship building
- Operational efficiency
- Professionalism
- Product inspection
- Data documentation
- Written communication
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] through effectively helping with [Task].
- Documented and resolved [Issue] which led to [Results].
Affiliations
- American Society of Safety Professionals
Certification
- Certified HHAP, [CompanEXPRESS TRAINING SERVICE
- y Name] - 2016
Timeline
Scale House Operator
Waste Pro
05.2019 - 11.2025
Social Cafe Manager
Lucky Brothers Cafe
04.2016 - 01.2019
Housekeeping Supervisor
Pretty & Clean Housekeeping Services
02.2014 - Current
HHAP - HOME CARE
EXPRESS TRAINING SERVICES
FIRST AID CPR - HHAP
EXPRESS TRAINING SERVICE