Crystal Jensen
Boise,ID
Summary
Dedicated professional with a strong work ethic and proven reliability, previously at All City Transportation. Expert in safe driving practices and GPS navigation, enhancing passenger satisfaction through timely services. Recognized for exceptional customer service and attention to detail, ensuring a comfortable and secure experience for all clients.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Non Emergency Transportation Driver
All City Transportation
Boise, ID
03.2024 - Current
- Contributed in establishing strong community relations through consistent professionalism during interactions with local healthcare providers.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Collaborated with dispatchers to ensure timely arrivals at medical facilities for appointments or treatments.
- Assisted passengers with mobility issues, ensuring their comfort and well-being during transport.
- Supported passengers in managing personal belongings during transport, demonstrating care for their needs beyond transportation expectations.
- Improved route efficiency by utilizing GPS navigation systems and staying up-to-date with traffic updates.
- Ensured safety of passengers by adhering to strict driving guidelines and performing regular vehicle maintenance checks.
- Consistently maintained punctuality that resulted in minimal appointment delays for clients.
- Demonstrated flexibility in adapting routes based on traffic conditions or unexpected events, ensuring a smooth passenger experience.
- Maintained a clean and organized vehicle, creating a comfortable environment for all passengers.
- Drove safely in various weather and road conditions to avoid accidents.
- Minimized liability by consistently following road rules when driving.
Care Provider
Direct Care
Boise, ID
01.2024 - Current
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Organized medication and provided reminders according to schedule.
- Reduced patient anxiety and stress through effective communication and active listening skills.
- Promoted social, emotional, and physical health through diverse activities.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Managed challenging patient behaviors effectively by utilizing de-escalation techniques and maintaining professional composure.
- Facilitated recreational activities for patients to improve their mental well-being and social engagement levels.
Office Administrator
Supreme Auto Repair
Boise, ID
09.1997 - 10.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Reconciled account files and produced monthly reports.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
- Oversaw inventory management, ensuring office supplies were adequately stocked without overordering.
Education
Child Development
Borah High School
Boise, ID05.1983
Skills
- Strong work ethic
- Safe driving practices
- Reliability and punctuality
- Defensive driving
- GPS navigation
- Passenger assistance techniques
- Customer service
- Time management
- Attention to detail
- Punctuality
- Passenger safety
Certification
CPR and First Aid
Defensive driving
Certificate
CPR and First Aid
Defensive driving
Timeline
Non Emergency Transportation Driver
All City Transportation
03.2024 - Current
Care Provider
Direct Care
01.2024 - Current
Office Administrator
Supreme Auto Repair
09.1997 - 10.2019
Child Development
Borah High School