Crystal Jester

Experienced Supervisor bringing 11 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.

• Promoted a positive work environment through open communication fostering team collaboration and high morale.
• Collaborated with other departments to address recurring customer concerns, improving overall service quality.
• Coached employees through day to day work as well as complex problems.
• Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
• Maintained up to date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
• Developed and maintained strong relationships with customers to maintain loyalty and satisfaction
• Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
• Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
• Researched and corrected customer concerns to promote company loyalty.
• Championed a customer-centric approach within the team, consistently encouraging empathy and understanding when interacting with clients.
• Completed bi-weekly payroll for 40 employees.
• Managed supervisor itinerary and appointments and streamlined scheduling procedures.
• Built highly efficient administrative team through ongoing coaching and professional development opportunities.
• Fostered strong relationships with key accounts by providing personalized care and attention in managing their concerns.
• Collaborated with other departments to streamline processes and improve the overall customer experience.
• Responded to customer calls and emails to answer questions regarding products and service standards.
• Handled customer complaints professionally, ensuring prompt resolution and follow up actions as necessary.
• Resolved customer service issues using company processes and policies and provide updates to customer.
• Delivered prompt service to prioritize customer needs.
• Enhanced customer satisfaction by resolving complex issues and providing recommendation timely solutions.
• Coordinated schedules, assignments, and daily tasks for team members, optimizing resource utilization.