Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Crystal Jimenez

Rialto,CA

Summary

Dynamic and detail-oriented professional with extensive customer service experience at Ayres Suites Hotel. Proven problem-solving abilities and strong multitasking skills led to high guest satisfaction and loyalty. Adept at payment processing and fostering positive relationships, consistently enhancing the guest experience in fast-paced environments.

Overview

14
14
years of professional experience

Work History

Guest Service Representative

Ayres Suites Hotel
09.2023 - Current
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.
  • Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
  • Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
  • Provided accurate information regarding local attractions, restaurants and activities.
  • Managed check-in and check-out procedures for guests.
  • Greeted guests upon arrival by providing warm welcome.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Created welcoming and comfortable environment for guests.

Assistant Manager

7 Eleven Store
07.2023 - 11.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.

Restaurant Hostess

Benihana
01.2022 - 01.2024
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.

Cashier

Senor Baja
04.2011 - 01.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Restocked and organized merchandise in front lanes.

Education

Summit High School
Fontana, CA

Skills

  • Customer service
  • Computer skills
  • Guest accommodations
  • Detail-oriented
  • Payment processing
  • Problem-solving abilities
  • Multitasking

Languages

Spanish
Full Professional

Timeline

Guest Service Representative

Ayres Suites Hotel
09.2023 - Current

Assistant Manager

7 Eleven Store
07.2023 - 11.2024

Restaurant Hostess

Benihana
01.2022 - 01.2024

Cashier

Senor Baja
04.2011 - 01.2017

Summit High School

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