Crystal Johnson
Orlando,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
G & A Trnsport Llc
11.2020 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Customer Service Representative Agent
ECO Source Auto
06.2015 - 08.2020
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Investigated and resolved customer inquiries and complaints quickly.
- Promoted available products and services to customers during service, account management, and order calls.
- Managed timely and effective replacement of damaged or missing products.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Case Manager
One Hope United
08.2012 - 10.2015
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Collaborated with an interdisciplinary team to determine timely delivery of services.
- Developed and implemented safety plans for clients at risk of harm to provide protection.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Liaised with social worker to expedite financial assistance not covered by insurance.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Partnered with local organizations to expand access to social and community services.
- Provided leadership, guidance and support to staff members.
- Monitored program performance and outcomes for successful delivery of services.
- Established and maintained relationships with key stakeholders.
- Researched best practices and developed strategies to improve program outcomes.
- Collaborated with community members to develop and implement service initiatives.
- Conducted outreach activities to engage local stakeholders in programs.
- Conducted community workshops to promote different programs and educate public on available services.
- Managed volunteer programs focused on providing community services to underserved populations.
Education
Bachelor of Science - Psychology
University of Central Florida
Orlando, FLSkills
- Accounting Support
- Insurance Eligibility Verifications
- Technical Support
- Reading Comprehension
- Calendar Management
- Recordkeeping
- Customer Service
- Meeting Minutes
- Coordination
- Administrative Support
- Documentation
- Typing Proficiency
- Strategic Planning
- Microsoft Office
Timeline
Administrative Assistant
G & A Trnsport Llc
11.2020 - Current
Customer Service Representative Agent
ECO Source Auto
06.2015 - 08.2020
Case Manager
One Hope United
08.2012 - 10.2015
Bachelor of Science - Psychology
University of Central Florida