Summary
Overview
Work History
Education
Skills
Timeline
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Crystal Johnson

Orlando,FL

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience

Work History

Administrative Assistant

G & A Trnsport Llc
11.2020 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Created and maintained databases to track and record customer data.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Customer Service Representative Agent

ECO Source Auto
06.2015 - 08.2020
  • Responded to customer requests for products, services, and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Managed timely and effective replacement of damaged or missing products.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Case Manager

One Hope United
08.2012 - 10.2015
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Monitored clients' progress and tracked client services to provide crisis interventions.
  • Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
  • Collaborated with an interdisciplinary team to determine timely delivery of services.
  • Developed and implemented safety plans for clients at risk of harm to provide protection.
  • Facilitated individual and group sessions to promote positive behavior change for clients.
  • Liaised with social worker to expedite financial assistance not covered by insurance.
  • Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
  • Partnered with local organizations to expand access to social and community services.
  • Provided leadership, guidance and support to staff members.
  • Monitored program performance and outcomes for successful delivery of services.
  • Established and maintained relationships with key stakeholders.
  • Researched best practices and developed strategies to improve program outcomes.
  • Collaborated with community members to develop and implement service initiatives.
  • Conducted outreach activities to engage local stakeholders in programs.
  • Conducted community workshops to promote different programs and educate public on available services.
  • Managed volunteer programs focused on providing community services to underserved populations.

Education

Bachelor of Science - Psychology

University of Central Florida
Orlando, FL

Skills

  • Accounting Support
  • Insurance Eligibility Verifications
  • Technical Support
  • Reading Comprehension
  • Calendar Management
  • Recordkeeping
  • Customer Service
  • Meeting Minutes
  • Coordination
  • Administrative Support
  • Documentation
  • Typing Proficiency
  • Strategic Planning
  • Microsoft Office

Timeline

Administrative Assistant

G & A Trnsport Llc
11.2020 - Current

Customer Service Representative Agent

ECO Source Auto
06.2015 - 08.2020

Case Manager

One Hope United
08.2012 - 10.2015

Bachelor of Science - Psychology

University of Central Florida

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Crystal Johnson