Summary
Overview
Work History
Education
Skills
Timeline
Generic
Crystal Johnson

Crystal Johnson

Dallas,TX

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

2
2
years of professional experience

Work History

Customer Service Specialist

Adecco Staffing
04.2023 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Reinforced established quality control standards and followed procedures for optimal customer interactions.

Transportation Dispatcher

Total Transformations LLC
01.2023 - 07.2023
  • Answered phone calls and responded to customer emails.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Monitored and tracked dispatch communication systems.
  • Assisted in resolving customer complaints and grievances.
  • Provided customers with information on products and services.
  • Utilized customer feedback to improve customer service.
  • Developed and implemented customer service policies and procedures.

Apple Technical Advisor

Concentrix
06.2022 - 12.2022
  • Offered excellent customer service by actively listening to customers' needs and empathically discussing solutions.
  • Managed call flow to respond to technical support needs of customers.
  • Resolved service and technical problems for customers by asking clear and specific questions.
  • Used internal ticketing systems to manage, track and process actions taken on customer accounts, passwords and product support resolutions.
  • Utilized CORE to appropriately document transactions and pertinent interactions.

Website Support Engineer

GoHighLevel
09.2021 - 06.2022
  • Improved website functionality by redesigning, updating and implementing HTML codes, plug ins and extensions.
  • Tested and debugged site updates and prevented functional flaws from impacting public visitors.
  • Incorporated SEO techniques to verify maximal site exposure to search engine robots and crawlers.
  • Collected and responded to user feedback through iterative improvements to site structure and content.
  • Created consistent structural input format to maintain site continuity by authoring and implementing best-practices for designers and content providers.

Education

BBA - Business Administration And Management

Strayer University
Dallas, TX
12.2026

Skills

  • Information Systems Improvements
  • Claim Validity Determination
  • Ability to Work Independently
  • Effective Written and Verbal Communication
  • Trained in Salesforce
  • Schedule Mastery
  • Technology Features
  • Good Communication Skills
  • Microsoft Office
  • Call Volume and Quality Metrics
  • Customer Relationship Management
  • Conflict Mediation
  • High-Volume Call Environments
  • Understanding Customer Needs

Timeline

Customer Service Specialist

Adecco Staffing
04.2023 - Current

Transportation Dispatcher

Total Transformations LLC
01.2023 - 07.2023

Apple Technical Advisor

Concentrix
06.2022 - 12.2022

Website Support Engineer

GoHighLevel
09.2021 - 06.2022

BBA - Business Administration And Management

Strayer University

Similar Profiles

CREATE PROFILE
Crystal Johnson