Crystal Johnson
Houston,TX
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Project Manager
Houston ISD
Houston, TX
09.2023 - Current
- Developed and initiated projects and monitored performance. Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth. Established effective communication among team members for enhanced collaboration and successful project completion.
- Mentored team members in best practices to enhance their skills and contribute to better overall performance. Identified plans and resources required to meet project goals and objectives.
- Developed comprehensive user manuals for staff members, improving their understanding of PEIMS processes and requirements. Served as a valuable resource for school personnel seeking guidance on state reporting policies, data submission protocols, and SIS functionality. Corrected data entry errors to prevent duplication or data degradation.
- Assisted in training new team members on proper PEIMS procedures, contributing to a more efficient work environment. Played a crucial role in meeting state reporting deadlines through diligent tracking and submission of required documentation.
- Conducted regular internal audits on data entry practices, identifying areas for improvement and offering practical solutions. Supported school administrators by providing timely and accurate data reports for decision-making processes.
- Reduced errors in student records by meticulously verifying and updating demographic information as needed. Maintained up-to-date knowledge of state reporting requirements, ensuring compliance with all relevant regulations. Ensured seamless communication between departments by serving as the primary point of contact for PEIMS-related inquiries.
Front Office Manager
Sheraton North Houston
Houston, TX
09.2021 - Current
- Supervised and guided new employees and responded quickly to questions to improve understanding job responsibilities. Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Coached employees through day-to-day work and complex problems. Assessed personnel performance and implemented incentives and team-building events to boost morale. Interpreted management directives to define and document administrative staff processes.
- Prepared reports to assist business leaders with key decision making and strategic operational planning. Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management. Resolved issues through active listening and open-ended questioning, escalating major problems
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff. Improved office operations by automating client correspondence, record tracking and data communications
Business Office Director
Landon Ridge Sugarland
Sugar Land, TX
7 2022 - 08.2023
- Completed bi-weekly payroll for 75 employees
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets
- Communicated with insurance providers to resolve payment and coverage issues
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping
- Developed office policies that promoted a professional atmosphere while also fostering teamwork among staff members
- Completed assessments of bad debt, labor costs, operating expenses and other areas of importance
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
- Cultivated strong relationships with vendors and partners supporting administrative operations
- Evaluated existing processes to identify areas for improvement, then implemented changes accordingly to boost productivity levels
- Maintained strict confidentiality when handling sensitive information related to company operations, employee records, and financial data
Front Office Manager
Aloft Houston by the Galleria
Houston, TX
04.2019 - 09.2021
- Receivable clearly accounts, posting checks and responding to Chargebacks.Responsible for the management of accounts payable with respect to front desk operations, including logging invoices and payment of invoices in a timely manner
- Resolved customer complaints, anticipated potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality
- Reviewing reports from night audit concerning occupancy, vacancy, call accounting system and other related areas. Created effective cash handling, credit card, and direct billing procedures in order to ensure all guests receive accurate, timely and precise charges upon checkout.
- Managed and monitored activities of all employees apart of front office department making sure we adhere standards of excellence and to the guidelines set in employee handbook, hotel policies and procedures, coaching, training and correcting where needed
- Undertook full responsibility for managing operating expenses and purchasing for department worked closely with housekeeping department to improve guest services and fostered cross-departmental communication
Front Desk Supervisor
Hotel Maison
Yakima, WA
02.2016 - 02.2019
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand. Followed company security and check-in policies and procedures and reported suspicious activity to supervisor
- Empowered front desk staff by promoting a supportive work environment and recognizing individual achievements, resulting in increased morale and productivity
- Maintained accurate financial records by balancing cash drawers daily and conducting regular audits of transactions at the front desk area
- Trained new staff on correct procedures, compliance requirements, and performance strategies. Utilized reservation software programs proficiently, optimizing room bookings and maintaining accurate guest information
Front Desk Supervisor
Hilton Garden Inn
Yakima, WA
08.2015 - 02.2019
- Maintained an extreme level of professionalism with all guests. Ensured a smooth, pleasant stay starting immediately upon arrival. Ensure the training and execution of brand standard of front office personnel
- Ensured guest requests, inquiries, and concerns were addressed with a positive outcome. Met needs efficiently to fit the individual needs, or requests to further the Assisted with the delivery, and execution of the Hilton Honors loyalty program
- Includes amenities, guest welcome letters, and profile updates. Reviewed all special requests to meet, and exceed guest expectations
- Demonstrate to leadership the ability to act as Manager on Duty in the absence of management. Ensured Accounts Payable and Revising Audit packets were complete and accurate.
Front Desk Agent
Holiday Inn
Yakima, WA
06.2015 - 07.2015
- Greet arriving guests; assign rooms, issue keys, and collect guest payment and billing information
- Deal with irate guests and find ways to resolve issues to customer's satisfaction. Answer telephone calls from guests seeking to make or cancel hotel reservations
- Deal with irate guests and find ways to resolve issues to customer's satisfaction. Provide guests with access to hotel services and ensure that mail, faxes and packages are delivered in a timely manner
- Responsible for bookkeeping duties, including maintaining cash drawer, preparing bank deposits and posting charges for items that guests may order or use during their stay. Upon checkout, agents calculate guest's final bill and collect payments
- Provide courtesy calls to guests after check-in and handle any and all guest issues that arise to ensure satisfaction.
Education
Bachelor of Science - Psychology
Heritage University
Toppenish, WA 08.2016 - 05.2019
Skills
Time management abilities
Accounts Payable and Receivable
Human Resources
CRM and Office Management Software
Payroll and Budgeting
Scheduling and Calendar Management
Account Reconciliation
Operations Management
Relationship Building
Workflow Optimization
Customer Service
Detail Oriented
Time management abilities
Timeline
Project Manager
Houston ISD
09.2023 - Current
Front Office Manager
Sheraton North Houston
09.2021 - Current
Front Office Manager
Aloft Houston by the Galleria
04.2019 - 09.2021
Bachelor of Science - Psychology
Heritage University
08.2016 - 05.2019
Front Desk Supervisor
Hotel Maison
02.2016 - 02.2019
Front Desk Supervisor
Hilton Garden Inn
08.2015 - 02.2019
Front Desk Agent
Holiday Inn
06.2015 - 07.2015
Business Office Director
Landon Ridge Sugarland
7 2022 - 08.2023