Crystal Johnson
Spring Grove,IL
Summary
Highly motivated professional demonstrates ability to develop and implement successful plans of action to address individual needs. Possesses strong problem-solving skills to reduce barriers. Committed to helping individuals and their needs.
Overview
20
20
years of professional experience
Work History
Disability Specialist
Sedgwick Claims Management
03.2024 - Current
- Maintained comprehensive knowledge of federal regulations and policies governing disability benefits programs, ensuring compliance at all times.
- Identified opportunities for continuous improvement within the department, implementing changes that enhanced overall service quality and efficacy in assisting disabled individuals.
- Remained up-to-date on industry trends and advancements in disability support services, leveraging this knowledge to better serve claimants and their families.
- Collaborated with medical professionals to gather pertinent information for accurate decision-making on disability claims.
- Conducted thorough case reviews, maintaining detailed records for each claimant''s application process.
Leave of Absence Coordinator
Sedgwick Claims Management
01.2023 - Current
- Collaborated with medical professionals to verify documentation supporting employee leave requests, maintaining strict confidentiality at all times.
- Provided exceptional support to employees during their leaves of absence, addressing concerns and answering questions in a timely manner.
- Ensured compliance with federal, state, and company leave policies through meticulous monitoring and documentation of all leaves of absence.
- Evaluated ongoing effectiveness of existing leave programs, making recommendations for improvements based on current trends and industry benchmarks.
billing coordinator
absolute chiropractic + wellness
04.2012 - 01.2015
- Prepared invoices, write-offs, adjustments; finalized invoices, faxing, phone system, and scheduling
- Collected and post payments, entered new CPT, ICD-9, fee schedules, aging report, and delinquent accounts
- Communicated with Insurance companies, verified benefits, claim status, and processed EOB’s.
caregive/billing assistant/Scheduler
gina’s home healthcare
04.2004 - 03.2012
- Coordinated activities and meals for 35+ patients daily, managed phone system, scheduled potential clients
- Verified insurance benefits, direct clients and assist in other office procedures as assigned.
Education
Associate of Applied Science - Business Administration And Management
McHenry County College
Crystal Lake, IL05.2024
Medical Assistant-Diploma -
Gateway Technical College
01.2011
Skills
- Client Advocacy
- Computer Skills
- Case Management
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Critical Thinking
Timeline
Disability Specialist
Sedgwick Claims Management
03.2024 - Current
Leave of Absence Coordinator
Sedgwick Claims Management
01.2023 - Current
billing coordinator
absolute chiropractic + wellness
04.2012 - 01.2015
caregive/billing assistant/Scheduler
gina’s home healthcare
04.2004 - 03.2012
Associate of Applied Science - Business Administration And Management
McHenry County College
Medical Assistant-Diploma -
Gateway Technical College
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