Crystal Johnson
Zebulon,NC
Summary
Intelligent and enterprising business leader with 20 years of experience in the retail industry. Growth-minded strategist and implementer of key operational improvements through corporate objective triage and situational support. Expert problem-solver and planner with demonstrated business leadership and development skills.
Overview
23
23
years of professional experience
Work History
Store Manager
American Eagle Outfitters, Inc
Rocky Mount, NC
04.2005 - Current
- Improved store status by implementing process improvements through operational excellence and direct reports.
- Create staffing schedules to drive results and maximize productivity.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service, building a loyal customer base.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Assessed, optimized and elevated operations to target current and expected demands.
- Implemented succession planning by training and developing associates into leadership positions in the store and district.
Assistant Manager
American Eagle Outfitters, Inc
Cary, NC
08.2001 - 03.2005
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Enhanced sales by implementing merchandising and promotional improvements.
- Planned and prepared workflow schedules, delegating tasks for 30-member team.
- Delegated daily tasks to team members to optimize group productivity.
- Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Oversaw team development according to industry service standards to further customer loyalty.
- Completed inventory audits to identify losses and project demand.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Education
Bachelor of Arts - English Education
University Of North Carolina At Wilmington
Wilmington, NC07.2001
Skills
- Employee supervision and motivation
- Store operations oversight
- Root cause analysis
- Staff training and development
- Project management
- Operational budgeting
- Outstanding communication skills
- Supervision and training
- Performance improvements
- Recruiting and hiring / NEST
- Schedule management
- Sound judgment
- Staff development
- Workforce Management
- Analytical
- Conflict resolution
Timeline
Store Manager
American Eagle Outfitters, Inc
04.2005 - Current
Assistant Manager
American Eagle Outfitters, Inc
08.2001 - 03.2005
Bachelor of Arts - English Education
University Of North Carolina At Wilmington
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