Crystal Johnson
COLORADO SPRINGS,CO
Overview
22
22
years of professional experience
Work History
Field & Operations Support Center
ADT Security
11.2019 - 10.2024
- Superb customer service skills , receives approx 100-150 inbound calls from internal and external customers .
- Type at least 45 wpm , Handles all calls with "one call resolution with minimal transfers to resolve customers request.
- Strong problem-solving and decision-making, make the necessary and appropriate decision to dispatch a technician when on-site service is required.
- Strong multi-tasking ability, strong written and verbal communication skills. Successfully navigate through complex scenarios to achieve customer satisfaction and prevent escalation, by effectively utilizing customer service skills.
- Proficient with aspects of Microsoft Office, general technical knowledge.
CNA -HHA - LPN
Mercy Home Health
12.2005 - 11.2018
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
Health Education Coordinator
Center For Health And Wellness
05.2009 - 07.2011
- Built partnerships with community organizations to expand reach and impact.
- Developed and distributed health education materials to increase awareness and understanding.
- Maintained accurate and complete records to document program activities and outcomes.
- Promoted available resources and connected individuals with services.
- Conducted health screenings and assessments to evaluate community health needs.
Customer Service Manager
Wal-Mart Supercenter # 1507
05.2009 - 12.2009
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Created and reviewed invoices to confirm accuracy.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Established team priorities, maintained schedules and monitored performance.
Community Housing Liaison
Community Housing Services
01.2003 - 10.2007
- Collected and analyzed data and feedback to identify opportunities to improve relationship between other entities and business.
- Developed effective improvement plans in alignment with goals and specifications.
- Successfully communicated with entities inside and outside of business.
- Gathered, organized and input information into digital database.
- Collected, arranged, and input information into database system.
- Educated staff on organizational mission and goals to help employees achieve success.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Created and managed project plans, timelines and budgets.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Education
Associate of Science - Law
Friends University
Wichita, KS05-2002
High School Diploma -
Wichita Heights High School
Wichita, Kansas05-1996
Timeline
Field & Operations Support Center
ADT Security
11.2019 - 10.2024
Health Education Coordinator
Center For Health And Wellness
05.2009 - 07.2011
Customer Service Manager
Wal-Mart Supercenter # 1507
05.2009 - 12.2009
CNA -HHA - LPN
Mercy Home Health
12.2005 - 11.2018
Community Housing Liaison
Community Housing Services
01.2003 - 10.2007
Associate of Science - Law
Friends University
High School Diploma -
Wichita Heights High School
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