Crystal Johnson
Whatabuger
Arab,AL
10
years of professional experience
1
Certification
Dynamic leader with proven expertise in operations management and team development, honed at Whatabuger and other notable establishments. Excels in creating efficient, safety-compliant environments, driving customer satisfaction, and enhancing team productivity through effective training and mentoring. Demonstrates exceptional problem-solving and critical thinking skills, significantly improving operational workflows and inventory control.
Management professional with strong track record in overseeing daily operations, ensuring team adherence to protocols, and optimizing workflow efficiency. Committed to fostering collaborative environment and achieving operational goals. Reliable and adaptable to changing demands, with focus on leadership and communication.
Experienced with team supervision, conflict resolution, and operational oversight. Utilizes leadership and problem-solving skills to maintain smooth operations. Track record of fostering teamwork and enhancing productivity.
Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.
Work History
Shift Manager
2 Years 3 Months- Showcased strong problem-solving capabilities while managing escalations.
- Trained new hires on company policies for effective onboarding.
- Designed training initiatives to enhance workforce efficiency.
- Increased team productivity by precisely delegating tasks.
- Resolved escalated customer issues with efficiency, showcasing advanced problem-solving abilities.
- Conducted comprehensive training sessions on organizational policies, operational workflows, and role-specific duties.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Controlled costs through efficient inventory management and waste reduction.
- Scheduled staff effectively, leading to improved workflow efficiency.
- Scheduled staff to establish adequate coverage during peak business hours.
- Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.
- Minimized operation disruptions by quickly addressing staffing issues.
- Managed staff hiring, training and supervision.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Supervised ongoing daily production phases.
- Kept employees operating productively and working on task to meet business and customer needs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Streamlined inventory management processes, reducing waste and optimizing stock levels.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Coordinated merchandising, promoted new products and increased brand awareness.
- Enhanced efficiency by managing resources effectively.
- Implemented policies and standard operating procedures for continuous improvement.
Assistant Manager
7 Years 5 Months- Oversaw daily operations to fulfill performance, quality, and service standards.
- Upheld cleanliness, safety standards, and organization in the store environment.
- Built a supportive and cohesive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed daily cash reconciliations, maintaining accurate financial reports.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Oversaw daily operations to maintain store cleanliness and organization.
- Implemented scheduling strategies to maximize staffing effectiveness during busy hours.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Implemented staff training programs to elevate service standards and knowledge.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Assistant Manager
2 Years 9 Months- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed daily cash reconciliations for precise financial reporting.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Oversaw daily operations to maintain store cleanliness and organization.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
GED
Skills
Cash handling
Decision-making
Customer service focus
Employee training
Workplace safety
Accurate money handling
Opening and closing procedures
Punctual and reliable
Handling customer complaints
Team development
Mentoring and coaching
Quality assurance
Staff training and onboarding
Inventory control
Documentation and reporting
Schedule management
Flexible schedule
Inventory controls
Hiring and recruiting
Operations management
Performance reviewing
Supply ordering
Reporting and documenting
Shift leadership
Scheduling expertise
Problem-solving
Critical thinking
Staff supervision
Coaching and mentoring
Safety procedures
Inventory management
Assigning work
Inventory assessment
Hiring and training
Certification
- Serv-safe
Timeline
Shift Manager
Whatabuger
07.2024 - CurrentRead More
Assistant Manager
Western Sizzlin Steak House and Buffet
01.2017 - 06.2024Read More
Assistant Manager
Zaxbys
01.2015 - 10.2017Read More
Craven Community College
GED
Read More