Overview
Work History
Education
Skills
Work Availability
Summary
Timeline
Accomplishments
Generic

Crystal Johnson

Anderson,SC

Overview

23
23
years of professional experience

Work History

Housekeeping Room Attendant

Super 8 Hotel
04.2018 - 04.2025
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Promoted a safe work environment by adhering to health and safety regulations while performing duties.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
  • Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
  • Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.

Courier / Delivery

American Newspaper Solutions
04.2020 - 12.2023


  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Enhanced customer satisfaction through timely deliveries and professional communication with clients.
  • Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Developed strong relationships with clients through dependable service that ensured repeat business.
  • Followed company policies and procedures during shift.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Drove safely at all times to avoid accidents and harm.
  • Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.

Sign Holder

Ellen Jacobs Associates
07.2016 - 01.2018
  • Observed surroundings for safe movement of oncoming traffic.
  • Selected correct boards and warning signs required for assigned sites.
  • Maximized exposure of promotions by regularly rotating between different high-traffic locations during assigned shifts.
  • Elevated company image by maintaining professionalism in engagements with customers and pedestrians.

Server / Food Prep

Denny's
04.2010 - 04.2015
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Warehouse / Production

Excel
04.2006 - 03.2010
  • Supported continuous improvement initiatives by participating in training programs aimed at enhancing existing skills or acquiring new ones relevant to the role of a Warehouse Production Worker.
  • Complied diligently with company policies, safety regulations, and industry best practices in all aspects of the role as a Warehouse Production Worker.
  • Advocated for policy changes that support sustainable agriculture practices favorable to both crop production and biodiversity preservation, including provisions related to preserving habitats suitable for native pollinators.
  • Enhanced production efficiency by optimizing bakery processes, reducing waste, and streamlining workflows.
  • Collaborated with the Production Supervisor, providing support in decision-making and problem-solving tasks.
  • Validated new product designs prior to mass production and recommended corrective actions to resolve concerns.
  • Loaded and unloaded goods from warehouse to trucks for shipping or storage.
  • Washed production lines and storage containers to maintain clean and efficient work areas.
  • Managed inventory control, conducting stock adjustments and daily warehouse returns.
  • Streamlined material flow, adjusting conveyor systems to align with production demands.
  • Proactively communicated with supervisors and colleagues to address any potential issues or concerns promptly, ensuring minimal impact on production efficiency.
  • Developed strong relationships with dispatchers, warehouse staff, and customers for seamless coordination during pickups and deliveries.

Deli Clerk

Bilo
02.2002 - 09.2004
  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
  • Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
  • Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Offered product samples to customers, generating additional sales through taste-testing.
  • Boosted sales by actively promoting seasonal items, weekly specials, and bundled deals to customers at the deli counter.
  • Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
  • Supported store success through participation in inventory audits and suggesting improvements for deli department operations.
  • Developed system for tracking deli supplies, leading to more efficient reordering and reduced out-of-stock incidents.

Education

Certificate - Food Safety

Safe Serve Courses
Greenwood, SC
10.2018

Diploma -

Dorman High School
Spartanburg, SC
09.1998

Skills

  • Customer service
  • Cleaning bathrooms
  • Guest relations
  • Vacuuming and sweeping
  • Customer service-focused
  • Chemical handling
  • Cleaning techniques
  • Supply inventory management
  • Ordering cleaning supplies
  • Laundry expertise
  • Floor care techniques
  • Chemical safety knowledge
  • Health and safety
  • Inventory management
  • Hospitality standards knowledge
  • Sanitization procedures
  • Restocking supplies
  • Daily room inspections
  • Housekeeping
  • Time management
  • Multitasking and prioritizing
  • Guest service and support
  • Teamwork and collaboration
  • Problem-solving
  • Organizational skills
  • Deep cleaning protocols
  • Quality control
  • Multitasking Abilities
  • Quality assurance
  • Interior and exterior cleaning
  • Relationship building
  • Commercial cleaning
  • Attention to detail
  • Safe chemical handling

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Summary

Dedicated professional with a strong background in customer service and housekeeping at Super 8 Hotel. Proven ability to enhance guest satisfaction through meticulous cleaning and attention to detail. Skilled in chemical safety and time management, consistently improving room turnaround times while fostering positive guest relations. Committed to maintaining high hospitality standards.

Timeline

Courier / Delivery

American Newspaper Solutions
04.2020 - 12.2023

Housekeeping Room Attendant

Super 8 Hotel
04.2018 - 04.2025

Sign Holder

Ellen Jacobs Associates
07.2016 - 01.2018

Server / Food Prep

Denny's
04.2010 - 04.2015

Warehouse / Production

Excel
04.2006 - 03.2010

Deli Clerk

Bilo
02.2002 - 09.2004

Certificate - Food Safety

Safe Serve Courses

Diploma -

Dorman High School

Accomplishments

  • Achieved Great results by completing Task with accuracy and efficiency.
  • Resolved product issue through consumer testing.

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