Crystal Johnson
Pittsfield,NH
Summary
Dynamic manager with a proven track record at the Common Man, excelling in team leadership and customer service. Skilled in operations management and staff training, I enhanced workflow efficiency and resolved customer complaints, fostering loyalty. My commitment to food safety and inventory management resulted in reduced waste and improved compliance with health regulations.
Knowledgeable Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager
Nadeau's Subs
01.2025 - Current
- Trained and supervised team members to ensure adherence to company policies and procedures.
- Collaborated with kitchen staff to maintain efficient workflow during peak hours.
- Assisted in inventory management, tracking supplies and minimizing waste effectively.
- Implemented food safety protocols to ensure compliance with health regulations.
- Assisted customers with inquiries, providing prompt and courteous service.
- Resolved customer complaints effectively, enhancing overall satisfaction levels.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Sou Chef
Common Man Restaurant
01.2018 - 01.2025
- Assisted in daily kitchen operations, ensuring timely meal preparation and service.
- Maintained cleanliness and organization of kitchen stations to meet health and safety standards.
- Trained new kitchen staff on proper food handling techniques and equipment usage.
- Monitored inventory levels, assisting in ordering supplies to minimize waste and ensure availability.
- Supported team during peak hours to enhance workflow efficiency and customer satisfaction.
- Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.
- Played a key role in achieving positive health inspection results by maintaining strict compliance with all relevant guidelines and regulations throughout daily operations.
Education
High School Diploma -
Nashua High South
Nashua, NHAssociate of Science - Mortuary
FINE Mortuary School
Norwood, MA05-2027
Skills
- Time management
- Team leadership
- Customer service
- Staff training and development
- Complex Problem-solving
- Staff management
- Documentation and reporting
- Operations management
- Shift scheduling
Accomplishments
- Ensured safe and efficient kitchen operations while managing a BOH staff of 20.
- Awarded 2nd place in 2024 for Chopped cooking competition.
- Prepared 400 meals, including appetizers and desserts, for high-volume catering event.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Servesafe Certified until 2027
- 100 score on State Health Inspection
Timeline
Manager
Nadeau's Subs
01.2025 - Current
Sou Chef
Common Man Restaurant
01.2018 - 01.2025
High School Diploma -
Nashua High South
Associate of Science - Mortuary
FINE Mortuary School
Employee of the year- 2019
Each month at the Common Man, the team of managers pick an employee to be the employee of the month. Then at the end of the year the entire staff will vote for one of the 12 employees that won employee of the month. Whoever has the most votes becomes employee of the year and you go to a banquet to celebrate with management, other winners and the owners of the restaurant.
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