CRYSTAL JOHNSON
Rialto,CA
Summary
Dedicated and results-oriented professional with a strong work ethic and proven ability to lead and train staff effectively. Resourceful in multitasking and prioritizing assignments to ensure projects are initiated and monitored for goal achievement within established timelines. Demonstrates exceptional organizational and time management skills, contributing to a mature and professional work environment. Committed to driving success through strategic planning and execution.
Overview
19
19
years of professional experience
Work History
Customer Service Manager
Walmart
07.2018 - 05.2021
- Ensure proper operations in front of the store.
- Supervises and provides change for cashiers, prepares cash registers and performs register audits.
- Responsible for handling returns and answering questions about merchandise, store policies, and ongoing promotions.
- Led customer service team to enhance operational efficiency and improve customer satisfaction ratings.
- Mentored team members, promoting professional development and enhancing overall team productivity.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Developed and implemented training programs for new hires, fostering a culture of continuous improvement.
Administrative Assistant
Visions and Dreams Conferences
07.2010 - 08.2016
- Direct assistant to the Chief Operating Officer –
- Prepare payroll, manage accounts payable, handle all incoming and outgoing correspondence, prepare budget for local and regional conferences, transcribe, and distribute weekly meeting minutes and reconcile monthly bank statements.
- Developed and maintained filing systems, improving document retrieval speed and accuracy.
- Assisted in budget tracking, contributing to cost-effective management of conference expenditures.
- Trained new staff on administrative procedures, promoting consistency and adherence to organizational standards.
- Oversaw scheduling of meetings and appointments, optimizing time management for executive team members.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Office Manager
Convenant Life Church
06.2002 - 07.2010
- Maintained office services by organizing office operations and procedures, preparing payroll, controlling correspondence, reviewing, and approving supply requisitions.
- Provided historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records and trained volunteer staff.
- Managed daily office operations, ensuring efficient workflow and resource allocation.
- Coordinated communication between departments, fostering collaboration and enhancing service delivery.
- Oversaw scheduling of meetings and events, optimizing use of facilities and staff resources.
- Developed and maintained office budgets, ensuring adherence to financial guidelines and reducing costs.
- Trained and mentored administrative staff, enhancing team productivity and service quality.
- Evaluated vendor contracts, negotiating terms to secure cost-effective services for the organization.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
Education
High School Diploma -
Thurgood Marshall High School
Pasadena, CA06-1982
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Time management
- Decision-making
- Excellent time management skills
- Cash handling
- Adherence to high customer service standards
- Exceptional interpersonal communication
- Complaint resolution
- Exceptional telephone etiquette
- MS office
Accomplishments
- Maintained active employment during Covid-19 Pandemic
- De-escalated customers’ complaints during Covid-19
- Trained all newly on-board cashiers as the Designated Cashier Trainer
- Employee of the Month 09/2018
- Top Customer Service Award 09/2018
- Promoted to Customer Service Manager within 1 year
- Avoided store losses of $500 by catching shoplifters, following company protocol
- Avoided bank losses in excess of $500,000 by alerting branches and staff of fraudulent activity on business and personal accounts
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Customer Service Manager
Walmart
07.2018 - 05.2021
Administrative Assistant
Visions and Dreams Conferences
07.2010 - 08.2016
Office Manager
Convenant Life Church
06.2002 - 07.2010
High School Diploma -
Thurgood Marshall High School