Crystal Johnson-WILIAMS

• Correct RTIF errors generated on a daily basis. Maintain TCE reports and take care of any errors reported by staff .

● Coordinate patient access activities, such as registration, billing, and scheduling.

● Serve as the Information Center for staff, physicians and community. Answer and route

questions.

● Assist management in establishing and implementing goals for the department.

● Identify process improvement opportunities in all areas of Patient Access and offer

recommendations to management.

● Collect and analyze financial data.

● Responsible for running various reports for management review and distribution.

● Collect, coordinate, update, prepare, and maintain reporting for assigned area(s): logs,

graphs, spreadsheets, statistics, productivity, budget information, policies, procedures,

and presentations

● Collaborate on various departmental projects and pilots with management and clinicians.

● Builds partnerships and works collaboratively with all areas of the revenue cycle, clinical,

and administrative teams to meet shared objectives and goals.

● Works patient accounting and error reports to ensure patient accounting system is

accurate for billing

● Troubleshoots system errors and works with other teams to reduce errors in patient

accounting system.

• Help adults with mental disabilities learn skills to apply to everyday life
• Developed individualized plans for each client based on their needs and interests.
• Assisted with arranging community resources for clients when appropriate.
• Attended team meetings to discuss program objectives and individual client's needs.
• Encouraged client participation in all aspects of the program including recreational activities.