Summary
Overview
Work History
Education
Skills
Timeline
Crystal Jones

Crystal Jones

Scheduler Planner/Licensed Pharmacy Technician
Memphis, USA, Tennessee,United States

Summary

Spirted Scheduling Coordinator versed in planning and coordinating workflow. Supervises schedules and projects for timely completion. Excellent interpersonal, leadership, communication and organizational skills.

Energetic leader promotes 10 years of industry experience with superior record of accomplishment. Ambitious and highly motivated professional who surpasses demanding objectives and achieves and exceeds set goals.

Astute Scheduling Coordinator recognized for quickly analyzing and recognizing problems and finding efficient and cost-effective solutions. Expertise in distribution and inventory control.

Knowledgeable Scheduling leader offering 6 + years of progressive experience and expertise in project tracking, administrative management and data entry. Results-driven and proactive with detail-oriented nature.

Experienced in using Microsoft Office applications to manage the daily schedules for various personnel. Exceptional team leader and analytical problem solver with solid skills in organizing work, coordinating supplies and managing records. Strategic Coordinator with unprecedented leadership and time management abilities. Over 4 years in the scheduling coordination field. Outstanding knowledge of supply chain processes and procedures. Driven Licensed Pharmacy Technician with 3+ years of experience and success in working within a fast-paced retail pharmacy. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records.

Overview

10
10
years of professional experience

Work History

Licensed Pharmacy Technician

Walgreens
Memphis, TN
02.2021 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Counted and labeled prescriptions with correct item and quantity.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Collected co-payments or full payments from customers.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.

Scheduler Planner

City Of Memphis Public Works Division
Memphis, TN
03.2019 - Current
  • Prioritized schedules to meet project goals and overall customer satisfaction.
  • Recognized potential issues with inventory and quality control and engineered changes.
  • Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
  • Worked directly with production personnel to resolve production scheduling issues and conflicts.
  • Engaged in both long and short-term project planning, from season start to season end, strategizing for on-time, high-quality deliverables.
  • Confirmed permits, insurance, and compose notices needed for events.
  • Arranged contractor orientation using numerous pieces of equipment, setting up employee transportation, and other day-of-event needs.
  • Used Microsoft excel to create routine correspondence and verification paperwork.
  • Used Microsoft Software to prepare annual budgets and monitor expenditures.
  • Used Microsoft Software to provide relevant information, evaluations and planning data for production.

Customer Service Administrator Specialist

City Of Memphis Public Works Division
Memphis, TN
12.2016 - 03.2019
  • Answered incoming calls and emails from current citizens and asked open-ended questions to determine needs.
  • Updated customer service database with new information, address changes and contact details.
  • Tasked with data entry, records oversight and issue resolution for team of various customer service personnel.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Completed bi-weekly payroll for numerous employees.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to respective departments.
  • Organized spaces, materials and catering support for internal and client-focused meetings.

General Clerk

City Of Memphis Public Works Division
Memphis, TN
01.2013 - 12.2016
  • Examined documents and materials, recorded changes in data and determined proper indexing or processing tasks to support office filing procedures.
  • Completed and delivered requests for photocopying, printing, scanning or faxing and regularly maintained and serviced equipment to reduce workflow disruptions.
  • Assisted staff with office supplies requests, verified receipts with orders and reconciled charges to facilitate supply inventory.
  • Typed letters, e-mails, memorandums and other documents and submitted work to originating staff member for review, changes and approval.
  • Greeted visitors and answered incoming telephone calls and assisted or directed visitor or caller to appropriate individual or office to foster pleasant service experience.
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.

Education

Continuing Education - Business Administration

University of Memphis , Memphis, TN
08.2009

Skills

  • Data Entry
  • Document Management
  • Telephone Etiquette
  • Payroll Processing
  • Insurance Verification
  • Teamwork and Collaboration
  • Inquiry Requests
  • Invoice Submission

Timeline

Licensed Pharmacy Technician - Walgreens
02.2021 - Current
Scheduler Planner - City Of Memphis Public Works Division
03.2019 - Current
Customer Service Administrator Specialist - City Of Memphis Public Works Division
12.2016 - 03.2019
General Clerk - City Of Memphis Public Works Division
01.2013 - 12.2016
University of Memphis - Continuing Education , Business Administration
Crystal JonesScheduler Planner/Licensed Pharmacy Technician