Crystal Jones
Personal Care Aide
Centreville,Virginia
Summary
Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.
Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
Overview
23
23
years of professional experience
Work History
Personal Care Aide
TLC In Action
09.2021 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Monitored progress and documented patient health status changes to keep care team updated.
- Provided safe mobility support to help patients move around personal and public spaces.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Documented vitals, behaviors, and medications in client medical records.
- Assisted patients with self-administered medications.
- Developed rapport to create safe and trusting environment for care.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Provided compassionate and patient-focused care to cultivate well-being.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Transported clients to and from medical appointments with safety and efficiency.
- Recorded status and duties completed in logbooks for management.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Entrusted to handle confidential and sensitive situations in professional matter.
Fulfillment Center Associate
Amazon Prime
01.2020 - Current
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Verified product quantity and quality to determine accuracy of orders and reduce errors.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Collaborated with team members to complete timely orders and avoid delays.
- Received returns of damaged and incorrect orders to process replacements.
- Maintained tidy and organized warehouse environment to comply with cleanliness standards.
- Checked inventory and selected products from specific locations based upon availability.
- Safeguarded products in storage to protect from spills and damages
- Followed orders precisely for correct items, sizes and quantities.
- Kept work areas neat, clean and free from debris.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Monitored inventory levels to purchase adequate supply and consistent stock of products.
- Picked and packed order items.
Department Manager
Walmart
06.2008 - 01.2020
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Developed and implemented useful inventory management strategies to maximize sales and reduce costs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Customer Relations Manager
Alorica Incorporated
05.2004 - 06.2006
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Managed customer relations on ongoing basis to maximize customer retention.
- Created customer support strategies to increase customer retention.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Developed and implemented standards for staff to provide consistent service to customers.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Managed department call volume of [Number] calls per day and coordinated department schedules to maximize coverage during peak hours.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Technical Support Specialist
Sykes Enterprises, Incorporated
07.2000 - 04.2004
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Documented support interactions for future reference.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Recorded and maintained relevant notes for each client and work order.
- Walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Used ticketing systems to manage and process support actions and requests.
Account Billing Specialist
Sykes Enterprises, Incorporated
07.2000 - 04.2004
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Provided excellent customer service, developing and maintaining client relationships.
- Monitored customer accounts to identify and rectify billing issues.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Reviewed and reconciled customer accounts to manage accuracy of payments.
- Identified payment trends and adjusted billing processes accordingly to retain customers.
- Used data entry skills to accurately document and input statements.
- Responded to customer concerns and questions on daily basis.
- Handled account payments and provided information regarding outstanding balances.
- Collaborated with customers to resolve disputes.
Education
Bachelor of Arts - Human Development And Family Studies
Kansas State University
Manhattan, KS05.2015
Associate of Arts - Political Science
Cloud County Community College
Concordia, KS05.2010
Skills
- Client Documentation
- Care Plan Management
- Application Installations
- System Provisioning
- Customer Experience Management
- Strategic Thinking
- Conflict Management
- Product Packing
- Product Picking
- Order Picking
- Progress Documentation
- Quality Control
- Customer Needs Assessment
- Decision-Making
Timeline
Personal Care Aide
TLC In Action
09.2021 - Current
Fulfillment Center Associate
Amazon Prime
01.2020 - Current
Department Manager
Walmart
06.2008 - 01.2020
Customer Relations Manager
Alorica Incorporated
05.2004 - 06.2006
Technical Support Specialist
Sykes Enterprises, Incorporated
07.2000 - 04.2004
Account Billing Specialist
Sykes Enterprises, Incorporated
07.2000 - 04.2004
Bachelor of Arts - Human Development And Family Studies
Kansas State University
Associate of Arts - Political Science
Cloud County Community College
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