Crystal Jones

Over 18t plus years of Loyal service with promotional and success performance. Versatile and multifunctional experience with many developed customer service skills;

• Ensured strict compliance with audit control policies, bank regulations, and Federal Government requirements.
• Process,verify,validate and shipped vital government documents.
• Achieved superior services to internal and external customers.
• Reviewed suspicious documents and perform quality audits, reviewing and rejecting claims to ensure processing accuracy.
• Passed strict security clearance requirements mandated by the Federal Government.
• Maintain awareness of all product changes and systems enhancements.
• Assisted detailed training to permanent and temporary staff to ensure productivity and accuracy.

On job Certifications:

• Anti-Money Laundering
• Know your customer
• Conflict Resolution