Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Crystal Jones

Staunton,VA

Summary

Dynamic hospitality professional with proven leadership at Sheetz, excelling in customer service and team management. Enhanced operational efficiency through staff training and development, achieving significant improvements in team productivity. Skilled in money handling and decision-making, fostering a positive work environment that drives employee engagement and satisfaction.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Assistant Manager/Hospitality Manager

Sheetz
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Supervisor 3rd Shift

Sheetz
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
  • Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Collected, arranged, and input information into database system.

Custodial Worker

Grace Lodge Assistant Living for Elderly

Kitchen Manager/Assistant Store Manager

Sheetz
08.2019 - 11.2024
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Checked and tested foods to verify quality and temperature.
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
  • Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
  • Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
  • Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
  • Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
  • Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
  • Developed kitchen staff through training, disciplinary action, and performance reviews.
  • Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
  • Evaluated employee performance regularly, addressing any skill gaps or growth opportunities through ongoing training initiatives.
  • Conducted regular performance evaluations for direct reports to help identify areas for improvement as well as recognizing successes and contributions.
  • Streamlined kitchen operations through regular equipment maintenance checks, minimizing downtime due to malfunctions or repairs.
  • Fostered culture of continuous improvement, encouraging staff to contribute ideas for operational enhancements.
  • Conducted regular training sessions on food safety and allergen awareness, enhancing staff knowledge and customer trust.
  • Collaborated with management to develop strategies for increasing restaurant profitability.
  • Reduced food waste significantly, carefully managing inventory and implementing sustainability practices.
  • Developed and maintained high standard of kitchen hygiene, ensuring compliance with health and safety regulations.
  • Resolved conflicts within kitchen team promptly, maintaining positive and productive work environment.
  • Boosted team morale and performance through effective leadership and training programs.
  • Improved customer satisfaction with timely and accurate food delivery.
  • Managed scheduling and payroll for kitchen staff, ensuring optimal staffing levels during busy periods.
  • Implemented customer feedback system to gather insights and improve dining experience.
  • Oversaw food preparation and monitored safety protocols.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Cleaning Technician

Cleaning Connection
04.2017 - 03.2018
  • Collaborated with team members to complete large-scale cleaning projects within tight deadlines.
  • Safeguarded property integrity by careful handling of client belongings during the cleaning process.
  • Adhered to safety guidelines when using hazardous materials, ensuring a secure work environment for all staff members.
  • Swept floors, removed debris and returned equipment to proper areas at end of each shift.
  • Performed deep-cleaning tasks for optimal sanitation levels in high-traffic areas.
  • Provided excellent service by addressing client concerns promptly and professionally.
  • Reduced allergens and improved air quality through thorough dusting, vacuuming, and mopping.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Increased efficiency with proper usage of industrial cleaning equipment and chemicals.
  • Worked alongside other cleaners to complete jobs in corporate office buildings.
  • Enhanced floor appearance with regular stripping, waxing, and buffing services for various surface types.
  • Maintained cleanliness standards in specialized facilities such as healthcare centers or educational institutions.
  • Adhered to safety protocols, resulting in zero complaints, hazards, or lost-time accidents.
  • Prepared specialty cleaning solutions tailored to specific surfaces or stains, optimizing effectiveness while minimizing harm to materials.

Executive Housekeeper

Springhill Suits By Marriott
08.2014 - 02.2017
  • Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
  • Conducted regular inspections of guest rooms and common areas, ensuring adherence to established quality standards.
  • Developed and implemented effective training programs for new hires, resulting in a well-prepared and competent staff.
  • Increased productivity levels by implementing time-saving strategies such as enhanced scheduling methods or task prioritization techniques.
  • Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
  • Reduced staff turnover by creating an inclusive work environment that fostered teamwork and open communication among employees.
  • Enhanced guest satisfaction by efficiently managing housekeeping operations and maintaining high standards of cleanliness.
  • Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality.
  • Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly.
  • Sorted, laundered and put away various laundry items.

Education

G.E.D - General Studies

Amherst Adult Learning Facility
Madison Heights, VA
05.2013

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Time management
  • Staff training and development
  • Staff supervision
  • Staff management

Certification

Serve safe Certificate.

Timeline

Kitchen Manager/Assistant Store Manager

Sheetz
08.2019 - 11.2024

Cleaning Technician

Cleaning Connection
04.2017 - 03.2018

Executive Housekeeper

Springhill Suits By Marriott
08.2014 - 02.2017

Assistant Manager/Hospitality Manager

Sheetz

Supervisor 3rd Shift

Sheetz

Custodial Worker

Grace Lodge Assistant Living for Elderly

G.E.D - General Studies

Amherst Adult Learning Facility

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