Crystal Jones

Driven by a passion for problem-solving and customer satisfaction, I thrive in roles where I can make a tangible impact. In my previous role as a Patient Support Specialist at Connective Rx Call Center, I address patient, physician, and pharmacy inquiries, ensuring seamless access to care and medication adherence. My journey has been diverse, from coordinating COVID-19 vaccination efforts at Navient to preparing tax returns at Intuit, each role honing my skills in customer service, documentation accuracy, and interdisciplinary communication. I excel at adapting to various communication styles and maintaining a professional, empathetic demeanor. My assertive and candid nature allows me to advocate effectively for clients, ensuring their needs are met with precision and care. Beyond my professional life, I am known for my objective and self-reliant approach to challenges. Let's connect and explore how my unique blend of skills and experiences can add value to your team.

Experienced with comprehensive client assessments, ensuring personalized care plans are in place. Utilizes strong communication and coordination skills to effectively manage client services. Track record of fostering positive client relationships and achieving measurable improvements in client well-being.

• Efficient Claims Processing: At Connective Rx Call Center, enhanced claims processing by applying a rigorous and objective approach to handle patient data, leading to improved service quality and compliance with HIPAA regulations.
• Streamlined Tax Preparation: At Intuit, reduced errors by 20% and increased efficiency by collaborating with the team to streamline the tax preparation process, showcasing a conventional and detail-oriented approach.
• Proactive Public Health Support: At Call Center Navient, supported public health initiatives by coordinating COVID19 vaccination efforts, demonstrating a self-sufficient and assertive approach to facilitate registration and scheduling.