Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Crystal J. Sewell

Blythewood,SC

Summary

Results-driven Senior Manager with over 15 years of experience in developing and implementing impactful learning solutions. Achievements include boosting student engagement and course completion rates by 30% while enhancing company KPIs by 35%. Expertise in curriculum design, employee engagement strategies, and leadership development, combined with proficiency in Workday Learning, Adobe Captivate, Canva, and Power BI. Committed to fostering innovation and a culture of continuous learning to empower teams and drive performance.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Engagement Manager

Safal Partners LLC
Columbia, SC
01.2024 - Current
  • Facilitate and manage national training events through WorkforceGPS for the U.S. Department of Labor.
  • Coordinate webinar/webcast production and LMS integration to support grantee and federal training programs.
  • Assisted project managers with budgeting tasks related to instructional design projects.
  • Evaluated existing training programs for effectiveness and made recommendations for improvement.
  • Analyzed data from surveys and evaluations to identify areas where improvements can be made in the overall instructional design process.

Senior Workforce Analyst

Maximus Federal Services
Remote, SC
11.2022 - 01.2024
  • Identified opportunities for process improvements through analysis of existing workflows.
  • Analyzed labor utilization data to identify trends and determine areas of improvement.
  • Managed multiple projects simultaneously while adhering to tight deadlines.
  • Created multimedia presentations with PowerPoint and video conferencing tools.

IT Analyst & Training Project Lead

FN America
Columbia, SC
05.2021 - 08.2022
  • Built IT training and onboarding modules for new hires; standardized SOPs and compliance content.
  • Managed learning pathways for IT systems access, cybersecurity, and technical support.
  • Provided training to end-users on how to use newly deployed systems effectively.

Business Control Manager

Maximus Federal
Remote, SC
12.2019 - 05.2021
  • Designed and managed onboarding and multilingual training programs for the U.S. Census Bureau OCC-E project.
  • Led national-level training logistics, SOP development, and operational readiness during COVID-19.
  • Developed training dashboards, supported performance metrics, and ensured compliance with federal guidelines for non-English and non-Spanish speaking customer service representatives.
  • Adapted teaching methods according to the needs of individual learners or groups.
  • Implemented quality assurance measures designed to ensure the accuracy of all data collected during workflow processes.

Senior Workforce Analyst

Spectrum
West Columbia, SC
02.2015 - 11.2019
  • Managed account transitions, created job aids, and delivered team-based learning modules.
  • Generated detailed reports outlining findings from data analysis projects conducted throughout the organization.
  • Assisted theHuman Resources department with recruiting efforts by conducting interviews and evaluating applicants' qualifications.
  • Developed and implemented effective workforce management strategies to ensure optimal staffing levels.

Education

Bachelor of Business Administration - Management

Columbia College
Columbia, SC
04-2019

Skills

  • Technical Skills
  • ADDIE (experienced)
  • Camtasia
  • Adobe Captivate
  • Canva
  • Techniques
  • e-learning
  • Educational Technology
  • Onboarding Strategy
  • Tools and frameworks
  • Instructional design
  • Experienced in Workday
  • Proficient in Microsoft 365
  • Administration and integration of LMS platforms
  • eWorkforce optimization skills
  • Proficient in Zoom

Certification

  • Project Management Essentials (Coursera)
  • Introduction to Disciplined Agile (PMI)
  • Generative AI for Project Managers (PMI)
  • Instructional Design Essentials (LinkedIn Learning)
  • Practical Success Metrics in Training (LinkedIn Learning)

Timeline

Engagement Manager

Safal Partners LLC
01.2024 - Current

Senior Workforce Analyst

Maximus Federal Services
11.2022 - 01.2024

IT Analyst & Training Project Lead

FN America
05.2021 - 08.2022

Business Control Manager

Maximus Federal
12.2019 - 05.2021

Senior Workforce Analyst

Spectrum
02.2015 - 11.2019

Bachelor of Business Administration - Management

Columbia College

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Crystal J. Sewell